IT Support Specialist I — End-User Tech & Meetings

Mill Creek, City of (WA); Mill Creek (WA); On-site; USD 50,000 - 66,000; Full time

Job summary

The City of Mill Creek seeks an Information Technology Technician I to support IT systems, equipment, and users. This role installs and maintains workstations, software, and peripherals, and troubleshoots to resolve issues for City staff and contractors.

Responsibilities include supporting City Council meetings with setup and operation of meeting tech, maintaining inventory, and documenting procedures. A strong focus on confidentiality and customer service is required.

Qualifications

• High school diploma or equivalent required.
• Progressively responsible IT support experience (2+ years) acceptable.
• Equivalent combo of education, training or experience considered.

Responsibilities

• Provide technical support to City employees for computers, software, and devices.
• Install, configure, maintain hardware and software on workstations and peripherals.
• Document issues, actions, and resolutions in the service ticketing system.

Skills

PC hardware

Windows OS

Networking basics

Microsoft Office Suite

Customer service

Troubleshooting

Education

High School diploma or equivalent

Tools

Microsoft Office

Diagnostic tools

Job description

The City of Mill Creek seeks an Information Technology Technician I to support IT systems, equipment, and users. This role installs and maintains workstations, software, and peripherals, and troubleshoots to resolve issues for City staff and contractors.

Responsibilities include supporting City Council meetings with setup and operation of meeting tech, maintaining inventory, and documenting procedures. A strong focus on confidentiality and customer service is required.