IT Technician I — Helpdesk & Meeting Tech

City-of-Mill-Creek; Mill Creek (WA); On-site; USD 55,000 - 75,000; Full time

Job summary

The City of Mill Creek is seeking an Information Technology Technician I to provide frontline IT support for City staff and contractors. You will install, configure, maintain, and troubleshoot workstations, software, and related devices to ensure reliability and user satisfaction.

Responsibilities include assisting with AV setups for City Council meetings, documenting issues and resolutions, and maintaining inventory and asset records. A rotating after-hours schedule is expected.

Qualifications

• Outstanding interpersonal skills for collaborating with staff and vendors.
• Broad knowledge of PC hardware, peripherals, and diagnostic tools.
• Comprehensive knowledge of Windows operating systems.
• Basic knowledge of PC networks and cabling.
• Familiarity with Microsoft Office Suite (Word, Excel, Outlook).
• Ability to document issues and solutions clearly.

Responsibilities

• Provide technical support for computers, software, mobile devices, printers, and related equipment.
• Install, configure, maintain, and troubleshoot workstations and peripherals.
• Prioritize and resolve service requests; document actions and resolutions in tickets.
• Maintain inventory and records for City technology assets and licenses.
• Offer training and guidance to users on technology software and equipment.
• Support City Council meetings with setup, operation, and troubleshooting of AV and presentation equipment.

Skills

Interpersonal skills

Windows OS expertise

Microsoft Office Suite

Hardware troubleshooting

Network basics

Documentation skills

Written and oral communication

After-hours availability

Education

High School diploma or equivalent

Technical training or Certifications (e.g., CompTIA A+)

Job description

The City of Mill Creek is seeking an Information Technology Technician I to provide frontline IT support for City staff and contractors. You will install, configure, maintain, and troubleshoot workstations, software, and related devices to ensure reliability and user satisfaction.

Responsibilities include assisting with AV setups for City Council meetings, documenting issues and resolutions, and maintaining inventory and asset records. A rotating after-hours schedule is expected.