IT Support Specialist I — End-User Help Desk

O'Reilly Auto Parts; United States; On-site; USD 40,000 - 68,000; Full time

Benefits offered by this job

Stock purchase plan

401k with employer contributions

Medical, dental, and vision insurance

Tuition assistance

Flexible Spending Account (FSA)

Job summary

O’Reilly Auto Parts is looking for an IT Support Analyst I to assist end users with hardware and software issues. The role covers phone, chat, and ticket-based support, helping resolve incidents quickly and accurately.

You will troubleshoot, document, and escalate where needed while adhering to SOPs and security guidelines. A Bachelor's degree or equivalent and good communication are required, with opportunities for growth within the IT team.

Qualifications

• Bachelor's degree or equivalent in a relevant field.
• 0–2 years in help desk or IT support roles.
• Ability to diagnose hardware and software issues.
• Excellent written and verbal communication.

Responsibilities

• Provide first-line hardware and software support to end users.
• Troubleshoot incidents via phone, chat, and ticketing system.
• Document issues and resolutions for knowledge base.
• Coordinate with senior staff for complex problems.
• Follow SOPs and comply with security policies.

Skills

Analytical problem solving

Excellent communication

Customer service

Troubleshooting

Phone & chat support

Documentation

Education

Bachelor's Degree or Equivalent Level

Job description

O’Reilly Auto Parts is looking for an IT Support Analyst I to assist end users with hardware and software issues. The role covers phone, chat, and ticket-based support, helping resolve incidents quickly and accurately.

You will troubleshoot, document, and escalate where needed while adhering to SOPs and security guidelines. A Bachelor's degree or equivalent and good communication are required, with opportunities for growth within the IT team.