B2B IT Help Desk: Systems Support Technician

O'Reilly Auto Parts; Springfield (MO); Presencial; USD 42.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive Wages & Paid Time Off

Stock Purchase Plan & 401k startingDay

Medical, Dental, & Vision Insurance w/

Optional Flexible Spending Account (FS

Team Member Health/Wellbeing Programs

Tuition Educational Assistance

Career Growth Opportunities

Descripción de la vacante

O'Reilly Auto Parts is seeking a Professional Systems Support Technician I to provide first-class help support to professional customers using web browsers, shop management systems, and procurement products to place business-to-business orders. Emphasis on system setup, customer training, and the development and maintenance of online connectivity.

Essential functions include diagnosing issues with operating systems and browsers, assisting with electronic ordering, and registering new customers

Formación

• College, vocational technical, or on-the-job training on PC's, operating systems, and Internet Explorer, Mozilla Firefox, Safari, and Chrome.
• Excellent communication and public relation skills.
• Retail sales oriented with prior experience in customer service.
• Basic networking skills (drive mapping, etc).
• Intermediate computer skills (Excel/Word/Internet).
• Ability to multi-task and work well under pressure with customers and team members.

Responsabilidades

• Provide help support functions for all products used to connect professional customers to O'Reilly Auto Parts.
• Return phone messages and emails to Professional Customers.
• Support O’Reilly field team needs as it relates to our electronic offering and questions.
• Register new customers for First Call Online web site.
• Diagnose Customer issues with operating systems, browsers and firewalls to restore electronic ordering abilities.
• Maintain a computer log showing equipment failures, software issues, and equipment modifications.
• Participate in training for O'Reilly customers and company personnel as needed.
• Work with customers reviewing/recommending hardware needs and system requirements.
• Work with I.S. and Telecom Departments to resolve/troubleshoot communication issues.
• Work with programmers and customers testing and evaluating software and hardware.
• Performs other duties as assigned.

Conocimientos

Communication

Customer service

Retail sales experience

Public relations

Networking basics

Excel/Word

Operating systems

Herramientas

Internet Explorer

Mozilla Firefox

Safari

Chrome

Descripción del empleo

O'Reilly Auto Parts is seeking a Professional Systems Support Technician I to provide first-class help support to professional customers using web browsers, shop management systems, and procurement products to place business-to-business orders. Emphasis on system setup, customer training, and the development and maintenance of online connectivity.

Essential functions include diagnosing issues with operating systems and browsers, assisting with electronic ordering, and registering new customers