Client-Facing Systems Support Technician

O'Reilly Auto Parts; Kentucky; On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Competitive wages

Paid Time Off

401k with employer contributions

Medical, Dental, Vision Insurance

Flex Spending Account (FSA)

Career growth opportunities

Job summary

O’Reilly Auto Parts is seeking a Professional Systems Support Technician I to provide first-class help to professional customers using web browsers, shop management systems and procurement products for business orders. The role emphasizes system setup, customer training, and online connectivity support.

Responsibilities include diagnosing issues across OS/browser/firewall layers, returning messages, registering new customers, and assisting field teams with electronic offerings.

Qualifications

• College, vocational technical, or on-the-job training on PC’s, operating systems, and Internet Explorer, Mozilla Firefox, Safari, and Chrome.
• Excellent communication and public relation skills.
• Retail sales oriented with prior experience in customer service.
• Basic networking skills (drive mapping, etc).
• Intermediate computer skills (Excel/Word/Internet).
• Ability to multi-task and work well under pressure with customers and team members.

Responsibilities

• Provide help support functions for all products used to connect professional customers to O’Reilly Auto Parts.
• Return phone messages and emails to Professional Customers.
• Support O’Reilly field team needs as it relates to our electronic offering and questions.
• Register new customers for First Call Online web site.
• Diagnose Customer issues with operating systems, browsers and firewalls to restore electronic ordering abilities.
• Maintain a computer log showing equipment failures, software issues, and equipment modifications.
• Participate in training for O’Reilly customers and company personnel as needed.
• Work with customers reviewing/recommending hardware needs and system requirements.
• Work with I.S. and Telecom Departments to resolve/troubleshoot communication issues.
• Work with programmers and customers testing and evaluating software and hardware.
• Performs other duties as assigned.

Skills

Public relations

Communication

Retail customer service

Multi-tasking

Networking basics

Excel

Word

Internet

Education

College/Technical training or on-the-job training

Tools

Excel

Word

Internet

Job description

O’Reilly Auto Parts is seeking a Professional Systems Support Technician I to provide first-class help to professional customers using web browsers, shop management systems and procurement products for business orders. The role emphasizes system setup, customer training, and online connectivity support.

Responsibilities include diagnosing issues across OS/browser/firewall layers, returning messages, registering new customers, and assisting field teams with electronic offerings.