IT Support & Knowledge Centered Specialist

O'Reilly Auto Parts; United States; On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Stock purchase plan

401k with employer contributions

Medical, dental, & vision insurance (1

Tuition assistance

Career growth opportunities

Paid time off

Job summary

O'Reilly Auto Parts seeks an IT Support Administrator to help end-users resolve hardware or software issues. You will respond to inquiries, troubleshoot problems, and propose practical solutions to keep store operations running smoothly.

You will provide second-level support, document processes, assist with data management, and help develop knowledge base materials. This role offers growth in store IT and requires strong communication and technical aptitude.

Qualifications

• Experience in service desk or support desk roles.
• Ability to analyze problems and develop practical solutions.
• Excellent interpersonal and written/verbal communication.

Responsibilities

• Provide end-user support and advice to resolve queries.
• Perform second-level troubleshooting for desktop, servers, software, POS hardware, and network issues.
• Monitor overnight operations to ensure critical processes complete for business units.

Skills

Service Desk

Troubleshooting

Customer Service

Communication

Independent Work

Technical Knowledge

Team Collaboration

Education

Bachelor's Degree or Equivalent

Tools

Jira

Confluence

Job description

O'Reilly Auto Parts seeks an IT Support Administrator to help end-users resolve hardware or software issues. You will respond to inquiries, troubleshoot problems, and propose practical solutions to keep store operations running smoothly.

You will provide second-level support, document processes, assist with data management, and help develop knowledge base materials. This role offers growth in store IT and requires strong communication and technical aptitude.