IT Support Specialist I – Desktop & AV

UT Dallas; Dallas (TX); On-site; USD 45,000 - 67,000; Full time

Benefits offered by this job

Tuition Benefits

BCBS PPO Medical Insurance Options – %

Long and Short-term Disability

Fertility Benefits

Paid time off

Job summary

UT Dallas is seeking an IT Support Specialist to deliver desktop and related IT services in-person and remotely with integrity and strong customer service. The role emphasizes learning on the job, a security-minded mindset, and collaboration within a small team in a primarily on-site environment.

Preferred qualifications include a Bachelor’s degree in a relevant field and hands-on experience in customer-facing IT.

Qualifications

• Associate’s degree in a related field or equivalent IT certifications or an equivalent combination of education and experience.
• Bachelor of Science or Arts in a relevant field and hands-on experience in customer-facing IT and technical problem solving. Certifications such as Security+ are a plus but not required.

Responsibilities

• Provides desktop support and other IT related services, including AV support.
• Administers User and group accounts.
• Performs routine backup of system and data files.
• Provides first-tier computer support for desktop and server issues, escalating more complex problems to senior technical staff.
• Assign more complex problems to appropriate levels. Occasional evening or weekend hours may be required for event support.

Education

Associate’s degree or equivalent IT certifications

Job description

UT Dallas is seeking an IT Support Specialist to deliver desktop and related IT services in-person and remotely with integrity and strong customer service. The role emphasizes learning on the job, a security-minded mindset, and collaboration within a small team in a primarily on-site environment.

Preferred qualifications include a Bachelor’s degree in a relevant field and hands-on experience in customer-facing IT.