Software Systems Specialist I

UT Dallas; Dallas (TX); On-site; USD 45,000 - 67,000; Full time

Benefits offered by this job

Tuition Benefits

BCBS PPO Medical Insurance Options – %

Long and Short-term Disability

Fertility Benefits

Paid time off

Job summary

UT Dallas is seeking an IT Support Specialist to deliver desktop and related IT services in-person and remotely with integrity and strong customer service. The role emphasizes learning on the job, a security-minded mindset, and collaboration within a small team in a primarily on-site environment.

Preferred qualifications include a Bachelor’s degree in a relevant field and hands-on experience in customer-facing IT.

Qualifications

• Associate’s degree in a related field or equivalent IT certifications or an equivalent combination of education and experience.
• Bachelor of Science or Arts in a relevant field and hands-on experience in customer-facing IT and technical problem solving. Certifications such as Security+ are a plus but not required.

Responsibilities

• Provides desktop support and other IT related services, including AV support.
• Administers User and group accounts.
• Performs routine backup of system and data files.
• Provides first-tier computer support for desktop and server issues, escalating more complex problems to senior technical staff.
• Assign more complex problems to appropriate levels. Occasional evening or weekend hours may be required for event support.

Education

Associate’s degree or equivalent IT certifications

Job description

Pay Basis

Pay Basis Monthly

Position Status

Position Status Regular full-time

Location

Position End Date (if temporary)

Posting Open Date

Posting Open Date 11/11/2026

Posting Close Date

Open Until Filled Yes

Desired Start Date

Desired Start Date 12/07/2026

Job Summary

Deliver IT services in person and remotely with high personal integrity, customer service, and a security mindset. The willingness to learn on the job and work as part of a small team are as important as current technical skill sets.

Minimum Education and Experience

Associate’s degree in a related field or equivalent IT certifications or an equivalent combination of education and experience.

Preferred Education and Experience

Bachelor of Science or Arts in a relevant field and hands‑on experience in customer-facing IT and technical problem solving. Certifications such as Security+ are a plus but not required.

Other Qualifications

To the extent this position requires the holder to research, work on, or have access to critical infrastructure as defined in Section 117.001(2) of the Texas Business and Commerce Code, the ability to maintain the security or integrity of the critical infrastructure is a minimum qualification to be hired and to continue to be employed in the position.

Essential Duties and Responsibilities

• Provides desktop support and other IT related services, including AV support.
• Administers User and group accounts.
• Performs routine backup of system and data files.
• Provides first-tier computer support for desktop and server issues, escalating more complex problems to senior technical staff.
• Assign more complex problems to appropriate levels. Occasional evening or weekend hours may be required for event support.

Physical Demands and Working Conditions

Physical Activities

Working Conditions

Additional Information

Remote Work Notice:
Work is conducted on-site and in-person.

What We Can Offer

UT Dallas is an Equal Opportunity Employer. We offer an employee-friendly work environment with a comprehensive benefits package including:

• Tuition Benefits
• BCBS PPO Medical Insurance Options – including 100% paid employee medical coverage for full-time employees
• Optional Long and Short-term Disability
• Fertility Benefits
• Paid time off

All UT Dallas employees have access to various professional development opportunities, including a membership to Academic Impressions, LinkedIn Learning, and UT Dallas Bright Leaders Program.

UT Dallas is a top public research university located in one of the nation’s fastest-growing metropolitan regions. Our seven schools offer more than 140 undergraduate and graduate programs, plus professional certificates and fast-track programs. Our student body is 31,000 strong, reflecting students from over 100 countries and a multiplicity of identities and experiences. UT Dallas is committed to graduating well-rounded members of the global community whose education has prepared them for rewarding lives and productive careers in a constantly changing world.

Rich with visual and performing arts venues, museum districts, professional and semi‑professional athletics teams, botanical gardens, accessible trails and so much more, the Dallas-Fort Worth ( DFW ) metroplex has something for everyone to explore. UT Dallas partners with regional higher education institutions and school districts and with Richardson Innovation Quarter (Richardson IQ), a major hub for innovation, entrepreneurship, and educational activities.

Let us be your employer of choice! # WHOOSH

Special Instructions Summary

1) All employees serve as a representative of the University and are expected to display respect, civility, professional courtesy, consideration of others and discretion in all interactions with members of the UT Dallas community and the general public.
2) The University of Texas at Dallas is committed to providing an educational, living, and working environment that is welcoming, respectful, and inclusive of all members of the university community. UT Dallas does not discriminate on the basis of race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, national origin, disability, genetic information, or veteran status in its services, programs, activities, employment, and education, including in admission and enrollment. The University is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities. To request reasonable accommodation in the employment application and interview process, contact the ADA Coordinator. For inquiries regarding nondiscrimination policies, contact the Title IX Coordinator.

Supplemental Questions

Required fields are indicated with an asterisk (*).

• Please indicate your highest degree level:
  • None
  • Associate's
  • Bachelor's
  • Master's
  • Juris Doctor
  • PhD or equivalent
• How many years of Technical Support experience do you have?
  • 0-1 years
  • 1-3 years
  • 3-5 years
  • 5+ years
• What certifications do you hold?

  (Open Ended Question)

• Required Documents
  • Resume
• Optional Documents
  • Cover Letter/Letter of Application
  • Unofficial Transcripts
  • Other Document
  • Veteran Employment Preference - Form DD-214

Human Resources,
800 West Campbell Road, AD3.418
Richardson,
TX 75080-3021