IT Support Specialist I - Classroom & Remote Tech Expert

University-of-Saint-Mar; South Basehor (KS); On-site; USD 42,000 - 55,000; Full time

Job summary

The University of Saint Mary is seeking an IT Specialist I to provide technical support across hardware, software, AV equipment and network peripherals for all campuses in Leavenworth, KS. The role requires hands-on troubleshooting, device imaging, and end-user training at orientation sessions.

Responsibilities include handling helpdesk tickets via KACE, configuring laptops, and supporting events with AV equipment.

Qualifications

• Associate’s degree from an accredited Information Technology Program or 1–2 years related experience.
• Familiar with Microsoft Windows 10, M365, Microsoft Office products, MS Teams.
• A+ certification and familiarity with MACs desired.
• Effective interpersonal and communication skills.
• Affinity with the overall mission of the University of Saint Mary.
• Project a positive, professional, customer focused image for the university.
• Ability to work independently or as part of a team in a professional and confidential manner.
• Must pass required background screening as appropriate.
• You love working with people and being a strong active listener.

Responsibilities

• Provide customer service for the end user’s technology needs, by means of phone, in person or remote control.
• Document all phone calls and work orders in the KACE service desk.
• Respond to KACE support requests and assist in troubleshooting any problems that arise.
• Assign tickets in the KACE service desk to appropriate team members.
• Image, configure and deploy PC/MAC/laptop hardware and software as necessary.
• Move and install computer systems as required.
• Support audio/visual equipment, conference room, and classroom technology.
• Maintain current knowledge of all office applications, Windows and Mac operating systems.
• Assist in the installation and management of software licenses.
• Perform life cycle management, including the transfer of ownership/disposal of computers.
• Exercise initiative in the support of customers.
• Schedule, prioritize and accomplish projects and tasks in a timely and effective manner.
• Have a security mindset and implement security measures.
• Create and utilizes the knowledge base and other support documentation to identify, isolate, diagnose and resolve end users’ technical problems and provide information and status as requested.
• Provide occasional out of hours support.
• Ability to explain technical problems in layman's terms.
• Other job-related duties as assigned.

Skills

Customer service

Interpersonal skills

Problem solving

Independent work

Education

Associate’s degree in Information Technology

Tools

Windows 10

M365

Microsoft Office

MS Teams

KACE service desk

MACs familiarity

Job description

The University of Saint Mary is seeking an IT Specialist I to provide technical support across hardware, software, AV equipment and network peripherals for all campuses in Leavenworth, KS. The role requires hands-on troubleshooting, device imaging, and end-user training at orientation sessions.

Responsibilities include handling helpdesk tickets via KACE, configuring laptops, and supporting events with AV equipment.