IT Support Specialist I - Career Growth & Training

Century Business Products & Catalyst IT; Sioux City (IA); On-site; USD 42,000 - 64,000; Full time

Job summary

Catalyst IT is seeking an IT Specialist I to join our Service Desk. You will provide first-level support for customers, handling incidents, requests, and remote or on-site issues across Windows environments and Office 365.

You’ll document processes, participate in ongoing training, and help maintain high customer satisfaction while meeting service levels. Responsibilities include triage, escalation, software deployment, hardware troubleshooting, and system upgrades, with a focus on quality,

Qualifications

• 2+ years of end-user support in a technology-related field.
• Expert knowledge of Windows operating systems and Office 365.
• Experience with PSA and RMM tools such as ConnectWise.
• Strong customer service and written/verbal communication.

Responsibilities

• Provide first level support and incident handling with focus on first-call resolution.
• Diagnose, triage, and escalate incidents to appropriate personnel.
• Provide on-site and remote support for workstations, laptops, and peripherals.
• Troubleshoot hardware and software issues across multiple OSes.
• Assist in system upgrades and maintenance, including memory and drives.
• Deploy software and system images for various operating systems.
• Configure and support mobile devices and tablets.
• Create technical documentation and processes; participate in training.
• Ensure timely reporting of billable time and deliver high-quality service.

Skills

End-user support

Windows OS expertise

Office 365

Team collaboration

Communication skills

Independent work

Education

Associates or Bachelor's degree in technology/IT

Tools

ConnectWise Manage

ConnectWise Automate

Remote support tools

Job description

Catalyst IT is seeking an IT Specialist I to join our Service Desk. You will provide first-level support for customers, handling incidents, requests, and remote or on-site issues across Windows environments and Office 365.

You’ll document processes, participate in ongoing training, and help maintain high customer satisfaction while meeting service levels. Responsibilities include triage, escalation, software deployment, hardware troubleshooting, and system upgrades, with a focus on quality,