IT Support Specialist I - Campus Tech & Training

University Of Saint Mary, Inc.; Leavenworth (KS); In loco; USD 42.000 - 54.000; Tempo pieno

Descrizione del lavoro

The University of Saint Mary in Leavenworth, KS seeks an IT Specialist I (Technical Support) to provide technical help for computer systems, phones, mobile devices and audio-visual equipment across campus. You will troubleshoot hardware and software, install and configure laptops, manage inventory, and support classroom technology.

Candidates should have an Associate’s degree or 1–2 years’ IT experience, be familiar with Windows 10, M365, Office apps and MS Teams, and possess strong

Competenze

• Associate’s degree in IT or 1–2 years related experience.
• Familiar with Windows 10, M365, Microsoft Office products, MS Teams.
• A+ certification and familiarity with MACs desired.
• Effective interpersonal and communication skills.
• Ability to work independently or as part of a team.
• Must pass required background screening.

Mansioni

• Provide technical support for computer systems, desk phones, mobile devices and AV equipment.
• Respond to hardware and software problems and update software.
• Install and configure laptops; maintain inventory; provide training at orientation sessions.
• Install and support audio/visual equipment for events; support classroom technology.
• Document requests in the service desk and collaborate with team members.

Conoscenze

Customer service

Interpersonal skills

Active listening

Communication skills

Formazione

Associate’s degree in IT

Strumenti

Windows 10

MS 365

Microsoft Office

MS Teams

A+ certification

Descrizione del lavoro

The University of Saint Mary in Leavenworth, KS seeks an IT Specialist I (Technical Support) to provide technical help for computer systems, phones, mobile devices and audio-visual equipment across campus. You will troubleshoot hardware and software, install and configure laptops, manage inventory, and support classroom technology.

Candidates should have an Associate’s degree or 1–2 years’ IT experience, be familiar with Windows 10, M365, Office apps and MS Teams, and possess strong