IT Support Specialist I — Scale Tech Support & Docs

Hunt Companies, Inc; Alpharetta (GA); On-site; USD 42,000 - 60,000; Full time

Job summary

Hunt Companies, Inc. is seeking an IT Support Specialist I to deliver and improve technology support across all division locations.

You will exercise independent judgment in analyzing, resolving, documenting, and escalating issues, while contributing feedback for scalable support and governance alongside Technology Administration. The role involves supporting user support, security, and legal processes, creating scalable documentation, and working with stakeholders to optimize support workflows

Qualifications

• Bachelor's degree or equivalent work experience required.
• 1-3 years experience in executive or corporate office environments.
• Experience managing company-issued technology equipment at an enterprise scale.

Responsibilities

• Monitors and analyzes support requests to determine resolution paths and coordinates escalation to experts.
• Analyzes trends to identify root causes and improve workflows, routing, and resolution standards.
• Develops and maintains technical documentation, knowledge bases, and training materials for admins, staff, and end users.
• Ensures assets are documented and tracked for support and lifecycle visibility; advises on storage and disposal.
• Supports implementation of technology, security, and legal processes for employee equipment per procedures.
• Uses data and experience to recommend scalable technology solutions and improvements.
• Identifies recurring patterns and contributes to policy and procedure enhancements.
• Assists with technology projects by completing tasks and coordinating with stakeholders.
• Communicates status and improvements to internal stakeholders to align with service expectations.

Skills

Tech management

Communication

Analytical thinking

Confidentiality

Education

Bachelor's Degree in Information Technology, Business, or related fields

Equivalent work experience

Tools

MDM platforms

Job description

Hunt Companies, Inc. is seeking an IT Support Specialist I to deliver and improve technology support across all division locations.

You will exercise independent judgment in analyzing, resolving, documenting, and escalating issues, while contributing feedback for scalable support and governance alongside Technology Administration. The role involves supporting user support, security, and legal processes, creating scalable documentation, and working with stakeholders to optimize support workflows