Senior IT Support Specialist I

Tempus AI; Aliso Viejo (CA); Hybrid; USD 70,000 - 100,000; Full time

Job summary

Tempus AI is seeking an IT Support Specialist to address desktop and conference room tech, manage user accounts, and coordinate with vendors across remote/hybrid environments. You will support executives, maintain devices, and assist with security tools in a fast-paced healthcare IT setting.

Ideal candidates have 2+ years in IT, strong communication, and experience with Windows/Mac, SCCM, AD, Okta, and SaaS apps. California posting with CA wage guidance and benefits offered.

Qualifications

• Experience installing and troubleshooting software including MS Office, Windows Server and SaaS apps.
• Familiar with SaaS ticketing systems (Zendesk, ServiceNow).
• Installing and supporting endpoint security and anti-virus tools.
• Basic network and VOIP troubleshooting.
• Identity management: AD/Okta/Google Admin.
• Excellent written and spoken communication; able to write reports and user instructions.
• Mac OS X and Windows support experience; remote, on-site, or hybrid users.
• Ability to work in fast-paced, agile environments including off-hours support.
• 2+ years in IT or related customer service role; certifications listed above are a plus.
• Scripting experience (PowerShell, Python, etc.) and familiarity with ITIL/Comptia A+.

Responsibilities

• Addressing and mitigating technology-related issues for employees (desktop support).
• Maintaining computer systems, hardware, printers, and peripherals with inventory tracking.
• User account administration including on/off-boarding.
• Evaluating and testing new technologies.
• Working with software and hardware vendors.
• Supporting IT Operations Manager with business-critical initiatives.
• Supporting executives with IT-related issues.
• Maintaining AV and conference room tech (Crestron, TVs, Apple TV).
• Phone and remote support for Tempus clients.
• Updating ticketing system and creating guides for employees.

Skills

MS Office

Windows Server

SaaS tools

Zendesk

ServiceNow

Endpoint security

VoIP

MDM

Active Directory

Okta

Google Admin

Python

PowerShell

Mac OS X

Windows

SCCM

Team coordination

Healthcare IT

Education

BS in Computer Science, Information Systems, or related field

ITIL Foundations

CompTIA A+

Tools

Zendesk

ServiceNow

Microsoft SCCM

Google Admin

Okta

Active Directory

MDM solutions

VOIP systems

SCCM

Job description

Passionate about precision medicine and advancing the healthcare industry? Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time.

Responsibilities:

• Addressing and mitigating technology-related issues for employees, i.e. desktop support
• Maintaining computer systems, hardware, printers, and computer peripherals, including inventory tracking
• User account administration including on and off-boarding of employees
• Evaluating and testing new technologies
• Working with software and hardware vendors
• Supporting and reporting to the IT Operations Manager with a number of business-critical initiatives
• Supporting executives with IT-related issues
• Maintaining AV and conference room technologies (TVs, Apple TV, Mac Mini, Crestron, VOIP)
• Phone and remote support for Tempus clients
• Work in Tempus’ ticketing system to communicate, track, and remediate actions taken, and create Wikis or How-To guides for employees

Qualifications:

• Experience Installing and troubleshooting issues with software, including MS Office, Windows Server, and SaaS products (Google Suite, Dropbox, etc)
• Familiar with SaaS ticketing systems (Zendesk, ServiceNow, etc)
• Installing and supporting security products like endpoint and anti-virus/malware protection
• Basic network and VOIP phone system troubleshooting
• Administering identity management products (MS Active Directory, Okta, Google Admin, etc)
• Exceptional customer service and communication skills, including writing reports, business correspondence, user instructions, and procedures
• Proficiency in supporting both Mac OS-X and Microsoft Windows
• Experienced with supporting remote, on-site, and hybrid users
• Ability to work in fast-paced, agile environments, including off-hours support
• Minimum of 2 years in an IT related field and/or relevant customer service role
• Scripting language experience (Powershell, Macros, Python, Powershell, C++, Java, etc.)
• General familiarity with Microsoft SCCM
• General familiarity with Mobile Device Management (MDM) applications
• Google Suite Admin experience
• Previous experience coordinating with DevOps and/or information security teams
• Previous experience in the healthcare sector
• Professional certifications such as ITIL Foundations or Comptia A +.
• BS in Computer Science, Information Systems, or related field

CA: $33.50/hour - $48.07/hour

The expected salary range above is applicable if the role is performed from California and may vary for other locations (Colorado, Illinois, New York). Actual salary may vary based on qualifications and experience. Tempus offers a full range of benefits, which may include incentive compensation, restricted stock units, medical and other benefits depending on the position.

Additionally, for remote roles open to individuals in unincorporated Los Angeles– including remote roles- Tempus reasonably believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: engaging positively with customers and other employees; accessing confidential information, including intellectual property, trade secrets, and protected health information; and appropriately handling such information in accordance with legal and ethical standards. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.