Operations Associate, Life Sciences Sequencing

Tempus; Chicago (IL); On-site; USD 65,000 - 100,000; Full time

Benefits offered by this job

Benefits

Professional development

Job summary

Tempus, a leader in precision medicine, is seeking an Operations professional to support the Life Sciences Sequencing Operations team in Chicago. You will manage several biotech and pharma customer account scope activities, collect key metrics, and deliver client-facing materials for touchpoints and meetings.

Responsibilities include coordinating across lab, report generation, order processing, finance, and customer success teams to move biopsy samples through the lab, flag bottlenecks, and

Qualifications

• Strong proactive communication and highly organized with attention to detail.
• Experience managing multiple client-facing projects in Life Sciences.
• Ability to coordinate cross-functional teams and stakeholders.
• Comfort with ambiguity and complex workflows.
• Interest in healthcare industry and business side of science.
• 3+ years in Life Sciences, oncology, or genomic sequencing related work.
• Experience in healthcare tech preferred.

Responsibilities

• Manage biotech and pharma customer account scope activities and prepare client materials.
• Coordinate across lab, report generation, order processing, finance, and customer success teams.
• Flag bottlenecks and ensure projects meet budget and timeline.
• Support escalation and resolution of critical project issues.
• Coordinate with clinical trial sites, CROs, physicians, and clients for sample procurement.
• Maintain high-quality collateral and organized documentation.
• Contribute ideas to improve product offerings.

Skills

Proactive communication

Highly organized

Attention to detail

Prioritization

Client management

Analytical mindset

Collaborative

Independent worker

Education

Bachelor's in Life Sciences

Tools

Salesforce

Looker

Google Suite

Slack

Excel

Job description

Passionate about precision medicine and advancing the healthcare industry?

Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time.

Job Description

Passionate about precision medicine and advancing the healthcare industry?

Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients at the right time.

Responsibilities

• Support the Life Sciences Sequencing Operations team by managing several biotech and pharma customer account scope activities by collecting key project metrics, organizing project performance, and providing proactive, detailed client-facing materials for the client touchpoints and other meetings.
• Coordinate across internal stakeholders such as laboratory teams, report generation teams, order processing teams, finance, and customer success teams to ensure biopsy samples are moving appropriately through the lab, proactively flagging samples at risk or bottlenecks, and actioning swiftly to ensure projects meet budget and timeline.
• Support escalation and resolution of critical project related issues, with the ability to be resourceful and decisive without oversight.
• Coordinate with clinical trial sites, clinical research organizations, physicians, and other clients to anticipate and complete requests in regards to sample procurement and other operations.
• Maintain accurate, high-quality collateral and ensure extremely organized documentation across all projects and portals.
• Contribute ideas and expertise to internal initiatives to enhance product offerings across Tempus teams and ensure the growing team is equipped with effective resources, guidelines, and SOPs.

Qualifications

• A self-starter with strong proactive communication skills, who is highly organized and systematic with strong attention to detail and the ability to prioritize multiple competing tasks.
• Energized by working with external stakeholders and interested in client management long-term.
• Creative and analytical mindset in order to problem solve, and confidence to ask key questions.
• Commitment to the success of the team; brings a collaborative attitude and the ability to create strong relationships.
• Skillful at working both independently and in team settings and comfortable with a fast-paced environment.
• Comfort with ambiguity and understanding complex process workflows.
• Demonstrated interest in the Healthcare industry, especially the 'business' side of science through prior professional or extracurricular experiences.
• Prior work in industries (3+ years) related to Life Sciences, genomic sequencing, or oncology
• 1+ year of experience in management consulting, customer success, account management, or client-facing roles.
• Experience in a healthcare technology company is highly preferred.
• Degree or relevant experience in cancer biology, molecular biology, immunology, bioengineering, computational biology, or related fields are highly preferred.
• Advanced skills in Google suite, Slack, Microsoft Office (especially Excel). Salesforce.com and/or Looker experience is a plus

CHI: $65,000-$100,000

The expected salary range may vary for other locations. Actual salary may vary based on qualifications and experience. Tempus offers a full range of benefits, which may include incentive compensation, restricted stock units, medical and other benefits depending on the position.

We are an equal opportunity employer.

We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.