IT Support Specialist I

Silicon Labs Careers; Boston (MA); On-site; USD 59,000 - 110,000; Full time

Benefits offered by this job

Medical plans

Dental plan

Vision plan

Flexible vacation

401k match

RSUs

Life/AD&D

Disability coverage

Commuter benefits

Tuition reimbursement

Volunteer days

Back-Up childcare

Job summary

Silicon Labs in Boston is seeking an IT Support Specialist to join the IT Service Team. You will provide technical support for tickets and walk-up requests, assist team members, and contribute to improving support processes and documentation across our Boston site.

Ideal candidates hold a degree in Information Systems or related field, with strong communication, problem-solving, and critical thinking skills.

Qualifications

• Degree in Information Systems or a related field.
• Excellent people skills and problem-solving abilities.
• Strong communication skills (verbal and listening).
• Critical thinking skills for handling walk-up requests.
• Familiarity with Active Directory.
• Experience with Microsoft and Apple products.

Responsibilities

• Provide technical support for tickets and walk-up requests.
• Assist team members with various tasks and collaborate with other teams.
• Contribute to the continuous improvement of support processes and documentation.
• Learn about IT support to take on additional responsibilities and provide comprehensive service in the Boston office.

Skills

People skills

Problem-solving

Communication skills

Critical thinking

Active Directory

Microsoft products

Apple products

Information Systems background

IT support experience

Education

Degree in Information Systems or related field

Tools

Active Directory

Microsoft Windows

macOS

IT ticketing systems

Job description

Silicon Labs (NASDAQ: SLAB) is the leading innovator in low-power wireless connectivity, building embedded technology that connects devices and improves lives. Merging cutting-edge technology into the world’s most highly integrated SoCs, Silicon Labs provides device makers the solutions, support, and ecosystems needed to create advanced edge connectivity applications. Headquartered in Austin, Texas, Silicon Labs has operations in over 16 countries and is the trusted partner for innovative solutions in the smart home, industrial IoT, and smart cities markets. Learn more at www.silabs.com.IT Support Specialist IBoston, MAMeet the TeamOur IT Service Team is a reliable group of professionals dedicated to providing top-notch technical support. This team handles a variety of tasks, from managing support tickets to assisting with walk-up requests. We pride ourselves on our strong communication skills and ability to solve problems efficiently.ResponsibilitiesOur IT Support Team works across a range of areas and various sites. Some of your responsibilities may include:Provide technical support for tickets and walk-up requests.Assist team members with various tasks and collaborate with other teams. Contribute to the continuous improvement of support processes and documentation.Learn about IT support to take on additional responsibilities and provide comprehensive service in the Boston office.Skills You Will NeedMinimum Qualifications:Degree in Information Systems or a related field.Excellent people skills and problem-solving abilities.Strong communication skills (both verbal and listening).Critical thinking skills for handling walk-up requests.Confidence and maturity in dealing with various IT support scenarios.The following qualifications will be considered a plus:Background in Information Systems.Previous IT support experience (school or company).Familiarity with Active Directory.Experience with Microsoft and Apple products.Knowledge of various IT systems and softwareBenefits & PerksYou can look forward to the following benefits:Great medical (Choice of PPO or Consumer Driven Health Plan with HSA), dental & vision plansFlexible vacation plan.Highly competitive salary401k plan with match and Roth plan optionEquity rewards (RSUs)Life/AD&D and disability coverageFlexible spending accountsAdoption assistanceBack-Up childcareAdditional benefit options (Commuter benefits, Legal benefits, Pet insurance)3 paid volunteer days per yearTuition reimbursementMonthly wellness offeringsFree snacksMonthly company updates with our CEO#LI-MA1The annualized base pay range for this role is expected to be between $59,150 - $109,850 USD. Actual base pay could vary based on factors including but not limited to experience, geographic location where work will be performed and applicant’s skill set. The base pay is just one component of the total compensation package for employees. Other rewards may include an annual cash bonus, equity package and a comprehensive benefits package.Silicon Labs is an equal opportunity employer and values the diversity of our employees. Employment decisions are made on the basis of qualifications and job-related criteria without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status, or any other characteristic protected by applicable law.