IT Support Specialist I

Silicon Laboratories Inc.; Boston (MA); On-site; USD 59,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Flexible vacation

401k with match

RSUs

Tuition reimbursement

Back-Up childcare

Commuter benefits

Volunteer days

Job summary

Silicon Labs in Boston is seeking an IT Support Specialist I to join our IT Service Team. You will handle tickets and walk-up requests, provide technical assistance, and help maintain smooth operations across our Boston office.

The role emphasizes strong communication, problem solving, and a proactive approach. A degree in Information Systems or related field is required, with familiarity of Active Directory and common Microsoft and Apple products.

Qualifications

• Degree in Information Systems or related field.
• Excellent people skills and problem-solving abilities.
• Strong communication skills (both verbal and listening).
• Critical thinking skills for handling walk-up requests.
• Confidence and maturity in dealing with IT support scenarios.

Responsibilities

• Provide technical support for tickets and walk-up requests.
• Assist team members with various tasks and collaborate with other teams.
• Contribute to the continuous improvement of support processes and documentation.
• Learn about IT support to take on additional responsibilities and provide comprehensive service in the Boston office.

Skills

People skills

Problem-solving

Communication skills

Critical thinking

Professional maturity

Education

Degree in Information Systems or related field

Tools

Active Directory

Microsoft products

Apple products

Job description

Silicon Labs

Silicon Labs (NASDAQ: SLAB) is the leading innovator in low-power wireless connectivity, building embedded technology that connects devices and improves lives. Merging cutting-edge technology into the world’s most highly integrated SoCs, Silicon Labs provides device makers the solutions, support, and ecosystems needed to create advanced edge connectivity applications. Headquartered in Austin, Texas, Silicon Labs has operations in over 16 countries and is the trusted partner for innovative solutions in the smart home, industrial IoT, and smart cities markets. Learn more at www.silabs.com.

IT Support Specialist I Boston, MA

Meet the Team

Our IT Service Team is a reliable group of professionals dedicated to providing top-notch technical support. This team handles a variety of tasks, from managing support tickets to assisting with walk-up requests. We pride ourselves on our strong communication skills and ability to solve problems efficiently.

Responsibilities

Our IT Support Team works across a range of areas and various sites.

Some of your responsibilities may include:

• Provide technical support for tickets and walk-up requests.
• Assist team members with various tasks and collaborate with other teams.
• Contribute to the continuous improvement of support processes and documentation.
• Learn about IT support to take on additional responsibilities and provide comprehensive service in the Boston office.

Skills

Minimum Qualifications:

• Degree in Information Systems or a related field.
• Excellent people skills and problem-solving abilities.
• Strong communication skills (both verbal and listening).
• Critical thinking skills for handling walk-up requests.
• Confidence and maturity in dealing with various IT support scenarios.

Additional Qualifications considered a plus:

• Background in Information Systems.
• Previous IT support experience (school or company).
• Familiarity with Active Directory.
• Experience with Microsoft and Apple products.
• Knowledge of various IT systems and software

Benefits & Perks

• Great medical (Choice of PPO or Consumer Driven Health Plan with HSA), dental & vision plans
• Flexible vacation plan.
• Highly competitive salary 401k plan with match and Roth plan option Equity rewards (RSUs)
• Life/AD&D and disability coverage
• Flexible spending accounts
• Adoption assistance Back-Up childcare
• Additional benefit options (Commuter benefits, Legal benefits, Pet insurance)
• 3 paid volunteer days per year
• Tuition reimbursement
• Monthly wellness offerings
• Free snacks Monthly company updates with our CEO #LI-MA1

The annualized base pay range for this role is expected to be between $59,150 - $109,850 USD. Actual base pay could vary based on factors including but not limited to experience, geographic location where work will be performed and applicant’s skill set. The base pay is just one component of the total compensation package for employees. Other rewards may include an annual cash bonus, equity package and a comprehensive benefits package.

Silicon Labs is an equal opportunity employer and values the diversity of our employees. Employment decisions are made on the basis of qualifications and job-related criteria without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status, or any other characteristic protected by applicable law.

At Silicon Labs, we hire and empower great talent to achieve their full potential. By offering challenging projects, technical mentorship, and continuous learning opportunities, we ensure our employees thrive at every stage of their careers. Here, you’ll work alongside some of the industry’s brightest minds, tackling complex problems that deepen your expertise and expand your horizons. Whether you’re building new skills or shaping your career path, we’re dedicated to supporting your growth and celebrating your success every step of the way.

Please note that our Company never asks for personal information unrelated to the job application process, such as bank or credit card data and never charges any fees to apply to any jobs. For more information please click here.