IT Support Specialist I

Silicon Labs; Austin (TX); On-site; USD 59,000 - 110,000; Full time

Benefits offered by this job

Medical plan

Flexible vacation

Competitive salary

401k with match

RSUs

Life/AD&D and disability coverage

Flexible spending accounts

Adoption assistance

Back-Up childcare

Tuition reimbursement

Wellness offerings

Snacks

CEO updates

Job summary

Silicon Labs in Austin, TX seeks an IT Support Specialist I to provide technical assistance across tickets and walk-up requests. You will support a distributed team across sites and help improve support processes.

The ideal candidate has a degree in Information Systems, strong communication, and problem-solving skills, and can work with Active Directory and Microsoft/Apple products. The role offers competitive pay and comprehensive benefits.

Qualifications

• Degree in Information Systems or related field
• Excellent people skills and problem-solving abilities
• Strong communication skills (verbal and listening)
• Critical thinking for handling walk-up requests
• Confidence and maturity in IT support scenarios

Responsibilities

• Provide technical support for tickets and walk-up requests
• Assist team members and collaborate with other teams; contribute to process improvement
• Learn IT support to take on additional responsibilities and support the Boston office

Skills

Degree in Information Systems

People skills

Communication skills

Critical thinking

Confidence and maturity

Education

Degree in Information Systems or related field

Tools

Active Directory

Microsoft products

Apple products

IT systems knowledge

Job description

Silicon Labs (NASDAQ: SLAB) is the leading innovator in low-power wireless connectivity, building embedded technology that connects devices and improves lives. Merging cutting-edge technology into the world’s most highly integrated SoCs, Silicon Labs provides device makers the solutions, support, and ecosystems needed to create advanced edge connectivity applications. Headquartered in Austin, Texas, Silicon Labs has operations in over 16 countries and is the trusted partner for innovative solutions in the smart home, industrial IoT, and smart cities markets. Learn more at www.silabs.com.

IT Support Specialist I

Meet the Team

Our IT Service Team is a reliable group of professionals dedicated to providing top-notch technical support. This team handles a variety of tasks, from managing support tickets to assisting with walk-up requests. We pride ourselves on our strong communication skills and ability to solve problems efficiently.

Responsibilities

Our IT Support Team works across a range of areas and various sites. Some of your responsibilities may include:

• Provide technical support for tickets and walk-up requests.
• Assist team members with various tasks and collaborate with other teams. Contribute to the continuous improvement of support processes and documentation.
• Learn about IT support to take on additional responsibilities and provide comprehensive service in the Boston office.

Skills You Will Need

Minimum Qualifications:

• Degree in Information Systems or a related field.
• Excellent people skills and problem-solving abilities.
• Strong communication skills (both verbal and listening).
• Critical thinking skills for handling walk-up requests.
• Confidence and maturity in dealing with various IT support scenarios.

The following qualifications will be considered a plus:

• Background in Information Systems.
• Previous IT support experience (school or company).
• Familiarity with Active Directory.
• Experience with Microsoft and Apple products.
• Knowledge of various IT systems and software

Benefits & Perks

• Great medical (Choice of PPO or Consumer Driven Health Plan with HSA), dental & vision plans
• Flexible vacation plan.
• Highly competitive salary
• 401k plan with match and Roth plan option
• Equity rewards (RSUs)
• Life/AD&D and disability coverage
• Flexible spending accounts
• Adoption assistance
• Back-Up childcare
• Additional benefit options (Commuter benefits, Legal benefits, Pet insurance)
• 3 paid volunteer days per year
• Tuition reimbursement
• Monthly wellness offerings
• Free snacks
• Monthly company updates with our CEO

#LI-MA1

The annualized base pay range for this role is expected to be between $59,150 - $109,850 USD. Actual base pay could vary based on factors including but not limited to experience, geographic location where work will be performed and applicant’s skill set. The base pay is just one component of the total compensation package for employees. Other rewards may include an annual cash bonus, equity package and a comprehensive benefits package.

Silicon Labs is an equal opportunity employer and values the diversity of our employees. Employment decisions are made on the basis of qualifications and job-related criteria without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status, or any other characteristic protected by applicable law.