IT Support Specialist - Hybrid (Pittsburgh, PA)

Smith & Nephew; Pittsburgh (Allegheny County); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Hybrid Work Model

Discounts on fitness clubs

Tuition Reimbursement

Job summary

Smith+Nebhew is seeking an IT Support professional in Pittsburgh, PA, to troubleshoot, configure, and maintain desktop and mobile devices across office environments. The role involves hands-on support for hardware, software, networking, and AV tech with onsite and hybrid flexibility.

You will document incidents in SNOW, assist with robotics development support, manage assets and licensing, and collaborate with IT teams to ensure smooth operations.

Qualifications

• Bachelor’s degree or equivalent technical work experience.
• 1–3 years of desktop support experience.
• Experience with Windows and Office support.
• Experience with Active Directory and user administration.
• Strong root-cause analysis and problem solving skills.
• Customer-focused with ability to communicate technical info to non-technical audiences.
• Able to work independently and in a team.
• Good time management and process improvement focus.
• Microsoft Modern Desktop Administrator and CompTIA A+ preferred; Linux+ a plus.

Responsibilities

• Provide day-to-day technical support for hardware, software, networking, and IT systems.
• Install, configure, image, test, diagnose and troubleshoot laptops/desktops/mobile devices and software.
• Support mobile devices (iPhones/iPads) and document incidents in SNOW, routing tickets as needed.
• Provide Ubuntu and networking support for robotics development.
• Maintain asset inventory and licensing; support remote connectivity, printers, copiers, video conferencing, and vendor warranty claims.
• Act as onsite hands-on support for IT teams and vendors as required.

Skills

Desktop support

Windows

Office support

Active Directory

Troubleshooting

User administration

Customer-focused

Time management

Team collaboration

Networking basics

Education

Bachelor’s degree in Computer Science, Business or related discipline

Tools

ServiceNow

Job description

Life. Unlimited. At Smith+Nebhew we design and manufacture technology that takes the limits off living. Join our team in Pittsburgh, PA and help keep our people connected, productive and supported.

In this hands on IT support role, you’ll troubleshoot technology challenges, configure and maintain devices, and provide responsive technical support across desktop systems, mobile devices, networks and workplace technology.

This role is based in Pittsburgh, PA, with a minimum of three days per week working onsite at our Pittsburgh office.

What will you be doing?

Provide day to day technical support, evaluating and prioritizing requests involving hardware, software, networking, telecommunications, audio visual technology and other IT systems. Install, configure, image, test, diagnose and troubleshoot laptops, desktops, mobile devices, external drives and associated software, ensuring configurations meet established requirements. Support mobile devices including iPhones and iPads, and document and track incidents in SNOW, assigning tickets to appropriate resolver teams when required. Deliver best efforts Ubuntu and networking support for robotics development. Maintain asset inventory, licensing information and site requirements, while supporting remote connectivity, printers, copiers, video conferencing equipment and warranty claims with IT equipment vendors. Act as onsite hands and eyes when required by IT teams and network, server and environmental vendors, including support for network server backup administration.

What will you need to be successful?

Bachelor’s degree in Computer Science, Business or a related discipline, or equivalent relevant technical work experience. 1 to 3 years of experience successfully delivering desktop support services, including Windows and Office support, troubleshooting and user administration within an Active Directory environment. Strong root cause analysis and problem solving skills Customer focused approach and the ability to communicate technical information effectively to technical and non technical audiences. Ability to work effectively both independently with minimal supervision and as part of a collaborative team Strong time management, planning skills and a focus on continuously improving operational and technical processes. Microsoft Modern Desktop Administrator certification and CompTIA A+ certification are preferred. CompTIA Linux+ or an equivalent qualification is a plus.

You. Unlimited. We believe in creating the greatest good for society. Our strongest investments are in our people and the patients we serve.

Inclusion and Belonging:

Committed to Welcoming, Celebrating and Thriving on Inclusion and Belonging. Learn more about Employee Inclusion Groups on our website.

Your Future:

401k Matching Program, 401k Plus Program, Discounted Stock Purchase Plan, Tuition Reimbursement

Work/Life Balance:

Flexible Personal/Vacation Time Off, Paid Holidays, Flex Holidays, Paid Community Service Day

Your Wellbeing:

Medical, Dental, Vision, Health Savings Account (Employer Contribution of $500+ annually), Employee Assistance Program, Parental Leave, Fertility and Adoption Assistance Program

Flexibility:

Hybrid Work Model (For most professional roles)

Training:

Hands On, Team Customized, Mentorship

Extra Perks:

Discounts on fitness clubs, travel and more! #LI-DNI

Smith+Nebhew provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

Stay connected by joining our Talent Community. We're more than just a company - we're a community! Follow us on LinkedIn to see how we support and empower our employees and patients every day. Check us out on Glassdoor for a glimpse behind the scenes and a sneak peek into You. Unlimited., life, culture, and benefits at S+N. Explore our website and learn more about our mission, our team, and the opportunities we offer.

Smith+Nebhew is a global medical technology company. We design and manufacture technology that takes the limits off living. We support healthcare professionals to return their patients to health and mobility, helping them to perform at their fullest potential. From our first employee and founder, T.J. Smith, to our team today, it’s our people who make Smith+Nebhew a unique place. Yes, we love to innovate and develop exciting technologies, and we offer competitive salaries and progressive benefits. But it’s our culture - of Care, Collaboration and Courage - that really sets us apart. Through a spirit of ownership and can-do attitude we work together to win. We’re a company of people who care about each other, about our customers and their patients, and about our communities. Together, we fulfill our shared purpose of Life Unlimited.