Mobile Field Logistics Specialist

Smith & Nephew; Denver (CO); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

401k Matching Program

Tuition Reimbursement

Paid Holidays

Health Savings Account

Job summary

Smith+ Nephew seeks a Mobile Field Logistics Specialist to provide on-site logistics support to Sales Reps and hospital staff. You will manage product delivery, CPD checks, instrument re-setting, and inventory control in a district office setting.

Ideal candidates have 2 years in logistics operations or related fields, with a valid driver's license and ability to lift up to 75 lbs. This on-site role requires professional appearance and strong customer service skills.

Qualifications

• High school diploma or equivalent; Bachelor's degree preferred.
• 2 years of relevant experience in operations, distribution, logistics, inventory management, or customer service.

Responsibilities

• Coordinate pickup and delivery activity for local shipments with internal and field staff.
• Plan and prioritize local pickups/deliveries based on time-sensitivity and distance.
• Perform pickups/deliveries to hospitals, clinics, and local vendors; ensure paperwork is complete.

Skills

Customer service

Logistics coordination

Delivery planning

Communication

Education

High school diploma

Bachelor's degree preferred

Tools

Driver's license

Job description

Life Unlimited. At Smith+ Nephew we design and manufacture technology that takes the limits off living. The Mobile Field Logistics Specialist is an on-site member of the Logistics Team in a District Sales Office. This person will provide logistical support to the Sales Reps as well as excellent customer service to the hospital staff that will differentiate Smith & Nephew from their competitors. The Mobile Field Logistics Specialist will focus on product delivery, Central Processing check-in, re-stocking and maintaining inventory levels, and re-setting instruments post-surgery. Good working knowledge of company products, operating systems and procedures is critical

What will you be doing?

• Communicates and coordinates pickup and delivery activity for local shipments with OSC I, OSC II, Supervisor and Sales Representative personnel.
• Plans, schedules, and prioritizes local pickups and deliveries with respect to time-sensitivity of each and distances to be traveled.
• Performs pickups and deliveries to Surgeon customers, hospitals, clinics, airport, bus station, post offices, and local vendors.
• Assures necessary paperwork is processed for shipments handled.
• Checks instrumentation into Central Processing Department (CPD) for sterilization and delivers implants to appropriate holding area.
• Re-sets instrument trays for office sets and works with CPD staff to locate any missing instrumentation post-surgery.
• Acquires un-used implants from holding area that are to be returned to the OSC.
• Records daily delivery information on a delivery log including mileage driven, number of stops, time per stop, fuel/maintenance purchases.
• Develop and maintain working knowledge of existing products and new product introductions (instruments and implants) to effectively function in the field regarding proper delivery and pickups.
• Ability to proactively identify errors and omissions in deliveries/ pickups to eliminate redundancy in required stops.
• Communicates effectively and professionally with Office Staff, Sales Representatives and all third party end-users, including but not limited to Hospital Receiving, Central Processing, and Operating Room Staff.
• Fields customer complaints and communicates them as necessary to OSC staff.
• Dress in a professional manner as a representative of the company, this may entail wearing Smith and Nephew logoed apparel at the discretion of supervising manager.
• When not directly engaged in courier responsibilities assist in Office, Sales and OSC duties as required.
• Assists OSC staff and Inventory Specialist in analyzing and deciding the best options for local delivery based on time, cost, and vehicle availability, with respect to multiple locations and extremely time-sensitive shipments.
• Communicates with office staff and/or the sales force when changes from original flight plans become necessary due to weather, mechanical failure of the aircraft, or flight cancellations.
• Routes shipments via the most appropriate method and confirms updated delivery information such as flight number and departure and arrival times.
• Carries cellular phone and required tracking device on person at all times in order to communicate effectively regarding pickups and deliveries.
• Overtime / call will be required to accommodate emergency situations and facilitate changing surgical schedules.
• Prepares and transports hazardous materials as required, including packaging and preparation of shipping documents.
• Also assists with hazardous material transportation training program.

What will you need to be successful?

• Education Minimum high school diploma or equivalent Bachelor's degree preferred
• Experience 2 years of relevant experience in operations, distribution, logistics, inventory management, customer service, or a related field preferred.
• Licenses/Certifications Valid Driver's License with clean record
• Physical Ability to lift/carry up to 75 lbs

Unlimited. We believe in creating the greatest good for society. Our strongest investments are in our people and the patients we serve. Inclusion and Belonging - Committed to Welcoming, Celebrating and Thriving on Belonging, Learn more about Employee Inclusion Groups on our website (https://www.smith-nephew.com/

Your Future

• 401k Matching Program
• 401k Plus Program
• Discounted Stock Options
• Tuition Reimbursement
• Work/Life Balance: Flexible Personal/Vacation Time Off
• Paid Holidays
• Flex Holidays
• Paid Community Service Day
• Your Wellbeing: Medical
• Your Wellbeing: Dental
• Your Wellbeing: Vision
• Health Savings Account (Employer Contribution of $500+ annually)
• Employee Assistance Program
• Parental Leave
• Fertility and Adoption Assistance Program
• Training: Hands-On
• Training: Team-Customized
• Training: Mentorship
• Extra Perks: Discounts on fitness clubs
• Extra Perks: travel and more!

The anticipated base compensation range for this position is $20.20 - $30.28 USD hourly. The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. It is not typical for an individual to be hired at the high end of the range for their role at Smith + Nephew. Compensation decisions are dependent on the facts and circumstances of each position and candidate. In addition to base pay, we provide competitive bonus and benefits, which include medical, dental, and vision coverage, 401k, tuition reimbursement, medical leave programs, parental leave, and generous PTO, paid company holidays annually and 8 hours of Volunteer time and a variety of wellness offerings such as EAP.

Smith+ Nephew provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

Stay connected by joining our Talent Community. We're more than just a company - we're a community! Follow us on LinkedIn to see how we support and empower our employees and patients every day. Check us out on Glassdoor for a glimpse behind the scenes and a sneak peek into You. Unlimited., life, culture, and benefits at S+N. Explore our website and learn more about our mission, our team, and the opportunities we offer.

Smith+ Nephew is a global medical technology company. We design and manufacture technology that takes the limits off living. We support healthcare professionals to return their patients to health and mobility, helping them to perform at their fullest potential. From our first employee and founder, T.J. Smith, to our team today, it’s our people who make Smith+ Nephew a unique place. Yes, we love to innovate and develop exciting technologies, and we offer competitive salaries and progressive benefits. But it’s our culture - of Care, Collaboration and Courage - that really sets us apart. Through a spirit of ownership and can-do attitude we work together to win. We’re a company of people who care about each other, about our customers and their patients, and about our communities. Together, we fulfill our shared purpose of Life Unlimited.