IT Support Specialist - Hybrid (Pittsburgh, PA)

Smith Nephew; Pittsburgh (Allegheny County); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401k Matching Program

Tuition Reimbursement

Hybrid Work Model

Discounted stock purchase plan

Job summary

Smith+ Nephew in Pittsburgh, PA is seeking an on-site IT support specialist to troubleshoot hardware, software, networking and mobile devices, providing responsive end-user assistance across desktop systems and workplace technology.

Requirements include 1–3 years of desktop support, a Bachelor’s degree in CS or related field, strong problem solving and communication skills; Microsoft Modern Desktop Administrator and CompTIA A+ certifications are preferred. Three days onsite.

Qualifications

• 1–3 years of desktop support experience.
• Bachelor’s degree in CS or related field.
• Strong problem solving and communication skills.
• Microsoft Modern Desktop Administrator and CompTIA A+ preferred.

Responsibilities

• Provide day-to-day IT support for hardware, software, networking and mobile devices.
• Troubleshoot and resolve issues across Windows, Office and AD environments.
• Document incidents and coordinate with resolver teams as needed.
• Maintain asset inventory and support for hybrid/work-from-home arrangements.

Skills

Desktop support

Windows troubleshooting

Active Directory

Customer communication

Hardware & network basics

Education

Bachelor’s degree in Computer Science or related field

Tools

SNOW (ServiceNow)

Remote desktop tools

Ticketing systems

Job description

Life. Unlimited.

At Smith+ Nephew we design and manufacture technology that takes the limits off living.

Join our team in Pittsburgh, PA and help keep our people connected, productive and supported. In this hands on IT support role, you'll troubleshoot technology challenges, configure and maintain devices, and provide responsive technical support across desktop systems, mobile devices, networks and workplace technology.

This role is based in Pittsburgh, PA, with a minimum of three days per week working onsite at our Pittsburgh office.

What will you be doing?

• Provide day to day technical support, evaluating and prioritizing requests involving hardware, software, networking, telecommunications, audio visual technology and other IT systems.
• Install, configure, image, test, diagnose and troubleshoot laptops, desktops, mobile devices, external drives and associated software, ensuring configurations meet established requirements.
• Support mobile devices including iPhones and iPads, and document and track incidents in SNOW, assigning tickets to appropriate resolver teams when required.
• Deliver best efforts Ubuntu and networking support for robotics development.
• Maintain asset inventory, licensing information and site requirements, while supporting remote connectivity, printers, copiers, video conferencing equipment and warranty claims with IT equipment vendors.
• Act as onsite hands and eyes when required by IT teams and network, server and environmental vendors, including support for network server backup administration.

What will you need to be successful?

• Bachelor’s degree in Computer Science, Business or a related discipline, or equivalent relevant technical work experience.
• 1 to 3 years of experience successfully delivering desktop support services, including Windows and Office support, troubleshooting and user administration within an Active Directory environment.
• Strong root cause analysis and problem solving skills
• Customer focused approach and the ability to communicate technical information effectively to technical and non technical audiences.
• Ability to work effectively both independently with minimal supervision and as part of a collaborative team
• Strong time management, planning skills and a focus on continuously improving operational and technical processes.
• Microsoft Modern Desktop Administrator certification and CompTIA A+ certification are preferred.
• CompTIA Linux+ or an equivalent qualification is a plus.

You. Unlimited.

We believe in creating the greatest good for society. Our strongest investments are in our people and the patients we serve.

Inclusion and Belonging:

Committed to Welcoming, Celebrating and Thriving on Inclusion and Belonging. Learn more about Employee Inclusion Groups on our website.

Your Future:

401k Matching Program, 401k Plus Program, Discounted Stock Purchase Plan, Tuition Reimbursement

Work/Life Balance:

Flexible Personal/Vacation Time Off, Paid Holidays, Flex Holidays, Paid Community Service Day

Your Wellbeing:

Medical, Dental, Vision, Health Savings Account (Employer Contribution of $500+ annually), Employee Assistance Program, Parental Leave, Fertility and Adoption Assistance Program

Flexibility:

Hybrid Work Model (For most professional roles)

Training:

Hands On, Team Customized, Mentorship

Extra Perks:

Discounts on fitness clubs, travel and more!

#LI-DNI

Smith+ Nephew provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

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