Technology Support Specialist

Blue Eagle Credit Union; Salem (VA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Bonus potential

160 hours PTO (4 weeks)

Paid holidays

Career development

Community involvement PTO

Health insurance

HSA contribution

Telemedicine

Mental Health resources

401(k) match

Wellness program

Other insurance options

Dependent Care FSA

Job summary

Blue Eagle Credit Union in Salem, VA is seeking a Technology Support Specialist I to provide comprehensive helpdesk support as the primary point of contact for monitoring, triaging, and resolving technical issues. You will troubleshoot hardware and software, route complex problems to the right teams, and assist with Active Directory tasks.

This is an in-person role located at our Salem office and includes configuring and deploying workstations, documenting troubleshooting steps and SOPs, and

Qualifications

• Pursuing an Associate degree in Information Technology or related field from an accredited college/university, or equivalent technical work or experience in the credit union industry
• Working knowledge of TCP/IP networking concepts, LAN and WAN topologies, Wireless Technologies, and Firewall concepts
• Working knowledge of all Windows and Linux Operating Systems
• Knowledge of Microsoft Active Directory and Group Policy
• Knowledge of Virtual Hypervisor environments

Responsibilities

• Provide comprehensive helpdesk support as the primary point of contact to monitor, triage, and resolve technical issues across multiple channels
• Troubleshoot hardware and software, route complex issues to appropriate team members
• Configure and deploy workstations and support Active Directory tasks
• Document troubleshooting efforts and standard operating procedures (SOPs)
• Participate in system migrations and collaborate with vendors and teammates

Skills

TCP/IP networking concepts

LAN/WAN topologies

Wireless Technologies

Firewall concepts

Windows Operating Systems

Linux Operating Systems

Active Directory and Group Policy

Virtual Hypervisor environments

Education

Associate degree in Information Technology or related field

Job description

Description

SUMMARY

The Technology Support Specialist I provides comprehensive helpdesk support by serving as the primary point of contact to monitor, triage, and resolve technical issues across multiple channels. The role involves troubleshooting hardware and software, routing complex issues to appropriate team members, managing Active Directory tasks, and collaborating with team members and third-party vendors. Additionally, the specialist is responsible for configuring and deploying workstations, documenting troubleshooting efforts and standard operating procedures, and participating in system migrations.

This is an in-person position located at our Salem office

Why join the top notch culture at Blue Eagle Credit Union:

• Quarterly BONUS earning potential
• Generous paid time off of 160 hours per year (4 weeks) with ability to advance to 200 hours per year (5 weeks) after 5 years of service
• Paid holidays equates to an additional 10 days off per year
• Career development from day 1
• Community involvement opportunities provide an additional 8 hours of paid time off to serve
• $0 premium health, dental, vision insurance, in addition to a monthly credit union HSA contribution
• No cost telemedicine services for all team members (and your immediate family)
• No cost Mental Health resources
• 401(k) plan participation at 90 days with company match of 100% up to 6%
• Active wellness program with gym membership reimbursements and more!
• Additional benefits such as cancer, critical illness, accident, and life insurance options
• Dependent Care flexible spending account
• High-energy team that celebrates personal & team successes

Requirements

MINIMUM QUALIFICATIONS & EDUCATION

• Pursuing an Associate degree in Information Technology or related field from an accredited college/university, or equivalent technical work or experience in the credit union industry
• Working knowledge of TCP/IP networking concepts, LAN and WAN topologies, Wireless Technologies, and Firewall concepts
• Working knowledge of all Windows and Linux Operating Systems
• Knowledge of Microsoft Active Directory and Group Policy
• Knowledge of Virtual Hypervisor environments

SKILLS & ATTRIBUTES

• High level of skill in handling sensitive and confidential situations/information with a demonstrated ability to maintain strict confidentiality
• Ability to be detail-oriented, highly organized, and excellent at planning, prioritizing, and juggling multiple projects simultaneously.
• Effective oral and written communication skills with the ability to communicate technical concepts to technical and non-technical audiences strong listening skills
• Ability to diagnose technical problems and discern what level of support is needed