IT Support Specialist - Help Desk & User Tech Support

GA Telesis; Medley (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

GA Telesis in Medley, FL, is seeking an IT Support Specialist to support employees in the effective use of technology. Responsibilities include installing hardware, loading software packages, and diagnosing system issues. Qualifications include a Bachelor's degree or relevant experience, proficiency in Office 365, and strong communication skills. This role provides a valuable career path in administration or development and requires U.S. citizenship or residency.

Qualifications

• Bachelor's degree or a combination of education with 1-2 years of relevant experience in a global organization.
• Professional demeanor required to provide exceptional support.
• Strong ability to communicate and collaborate within teams.
• Experience with Office 365 and maintenance of Microsoft Windows.
• Experience with Quantum ERP is a plus.

Responsibilities

• Support the installation of hardware and peripheral components.
• Load specified software packages into computers.
• Verify efficient system operation through observation and feedback.
• Provide instructions on appropriate use and maintenance of equipment.
• Respond to client inquiries concerning systems operation.
• Coordinate activities with helpdesk and other information systems groups.
• Refer major hardware issues to service personnel.

Skills

Communication

Collaboration

Office 365

Microsoft Windows

Education

Bachelor's degree or relevant experience

Tools

Quantum ERP

Job description

GA Telesis in Medley, FL, is seeking an IT Support Specialist to support employees in the effective use of technology. Responsibilities include installing hardware, loading software packages, and diagnosing system issues. Qualifications include a Bachelor's degree or relevant experience, proficiency in Office 365, and strong communication skills. This role provides a valuable career path in administration or development and requires U.S. citizenship or residency.