IT Helpdesk Specialist | Customer-Focused Tech Support

BAL; Richardson (TX); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Discretionary annual bonus

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Sick time

Unlimited vacation

401(k) with company match

Job summary

BAL is seeking a proactive Helpdesk Support Specialist to join our IT support team. You will provide technical assistance to end-users, resolve IT issues, and ensure smooth operation of systems and software in a fast-paced environment.

The ideal candidate will have excellent communication skills, a strong technical background, and a customer-focused mindset to deliver high-quality service in our Richardson, Texas location.

Qualifications

• Associate degree or technical certification in Information Technology or related field.
• 1–2 years of experience in a helpdesk or technical support role.
• Strong knowledge of PC hardware, operating systems (Windows and/or macOS), and software applications.

Responsibilities

• Serve as the first point of contact for end-users seeking technical assistance via phone, email, or in-person.
• Provide timely and effective resolution to IT-related issues, including hardware and software problems, network connectivity issues, and account access.
• Diagnose and troubleshoot technical issues using appropriate tools and resources.
• Guide end-users through step-by-step solutions and provide accurate information to resolve their problems.
• Escalate complex or unresolved issues to the appropriate IT teams or vendors for further investigation and resolution.

Skills

Customer service

Technical troubleshooting

Windows/macOS

Networking basics

Help desk tools

Education

Associate degree or technical certification

Job description

BAL is seeking a proactive Helpdesk Support Specialist to join our IT support team. You will provide technical assistance to end-users, resolve IT issues, and ensure smooth operation of systems and software in a fast-paced environment.

The ideal candidate will have excellent communication skills, a strong technical background, and a customer-focused mindset to deliver high-quality service in our Richardson, Texas location.