IT Coordinator

basised; Richardson (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical & Dental

Vision Insurance

PTO

401k

Employee Assistance Program

KinderCare tuition discount

Job summary

BASIS Richardson is seeking an IT Coordinator to join our team in Richardson, TX. The role focuses on providing help desk support, basic systems administration, and maintaining IT processes.

The position requires 1–2 years in IT Help Desk, familiarity with Office 365, Active Directory, and strong customer service skills. BASIS offers solid benefits and a collaborative work environment.

Qualifications

• Entry level knowledge of systems administration, customer service and strong desktop support experience.
• 1–2 years in an IT Help Desk environment is preferred.
• Knowledge of BASIS organization and ability to interpret instructions has value.

Responsibilities

• Serve as a help desk tier 1 and 2 engineer to support desktops, laptops, tablets and smartphones.
• Imaging computers utilizing PXE boot.
• Office 365 Administration and Outlook/Lync 2013 configuration.

Skills

Help desk support

Active Directory

Office 365 Admin

Troubleshooting

Customer service

Documentation

Project management

Networking basics

Education

Technical or Associates degree

Tools

SharePoint 2013

System Center 2012

Microsoft Dynamics

IP routing

Job description

BASIS Richardson is seeking an IT Coordinator to join our bright, passionate team!

Position Summary

The IT Coordinator’s primary role is to provide help desk operations and to ensure that end users are receiving the appropriate assistance for all technology needs. This includes all help desk requests and resolutions. The person in this position needs to have an entry level knowledge of systems administration, customer service and strong desktop support experience and expertise.

Primary Responsibilities

• Serves as a help desk tier 1 and 2 engineer to support desktops, laptops, tablets and smartphones
• Imaging computers utilizing PXE boot
• Office 365 Administration
• Outlook and Lync 2013 configuration
• Maintains system processes related to file and system backups
• Supporting a wide variety of network and software applications (firewall, web filter, corporate managed virus protection)
• Maintain Active Directory user and computer accounts
• Maintains computer and mobile device updates/patches
• Maintain telephony equipment including VOIP and analog services
• Recommends hardware, software and consumables for purchase
• Maintain updated and accurate inventory lists
• Maintain and create documentation of IT processes

Key Competencies

• Knowledge and understanding of BASIS organization
• Attention to detail and strong organization and communication skills
• Excellent customer service skills
• Analytical with strong problem solving skills
• Strong project management skills
• Ability to interpret a variety of instructions in written or verbal form

Education and Experience Requirements – Required

• Technical or Associates degree; experience can be considered in place of degree
• 1-2 years in an IT Help Desk environment

Education and Experience Requirements – Preferred

• Knowledge of SharePoint 2013
• Knowledge of System Center 2012
• Knowledge of Microsoft Dynamics
• Basic understanding of IP routing

Benefits and Salary

• Salary for this position is competitive and dependent on education and experience
• BASIS Ed offers a comprehensive benefits package, including but not limited to:
  • Employer paid medical and dental insurance
  • Vision insurance
  • PTO
  • Ability to add dependents
  • 401k with partial match that grows over time
  • Employee Assistance Program
  • Childcare Savings Opportunity (KinderCare tuition discount)

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Notice of Non-Discrimination

In accordance with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, the Age Discrimination Act of 1975, Title II of the Americans with Disabilities Act of 1990, the Boy Scouts of America Equal Access Act and applicable state law, BASIS does not discriminate on the basis of actual or perceived race, color, religion, national origin, sex, age, disability, gender identity or expression, or any other classification protected by law in any of its business activities, including its educational programs and activities which comply fully with the requirements of state and federal law and Title IX.

The following person has been designated to handle inquiries regarding BASIS non‑discrimination policies: Beverly Traver, Compliance and Equity Investigator, BASIS Educational Group, LLC., 7975 N. Hayden Rd, Scottsdale, AZ 85258, [phone].

As used in this policy, the term "BASIS" refers to: BASIS Educational Group, LLC, BASIS Charter Schools, Inc., BTX Schools, Inc., BDC, A Public School, Inc., BBR Schools, Inc., and all affiliated entities.