Service Desk Technician – Windows & Networking Support

GOEBEL FIXTURE COMPANY; Atlanta (GA); On-site; USD 42,000 - 60,000; Full time

Job summary

GOEBEL FIXTURE COMPANY is seeking an IT Service Desk Analyst to provide frontline technical support to employees across our offices nationwide. You will troubleshoot hardware, software, and network issues, document resolutions, and maintain a customer-focused approach.

The role requires 2+ years in a help desk, an associate's degree in a related field is preferred, and you will work in a fast-paced environment with a focus on continuous learning and strong communication.

Qualifications

• Associate's degree in CS/IS or related field preferred.
• 2+ years in a technical support or help desk role.
• Strong troubleshooting and end-user support skills.
• Ability to explain complex tech concepts to non-technical users.
• Knowledge of Windows/macOS and common productivity tools.
• Familiarity with AD, networking basics, and printer issues.

Responsibilities

• Log, prioritize, diagnose, and resolve tickets using the ticketing system.
• Diagnose and resolve issues related to hardware, software, and network connectivity.
• Install, configure, and update software/hardware and manage user accounts.
• Document incidents and resolutions to build a knowledge base for future reference.
• Escalate complex or unresolved issues to specialized IT teams or vendors.
• Provide excellent customer service through proactive communication and empathy.
• Stay updated on supported technologies and seek opportunities to expand knowledge.

Skills

Windows/macOS

Office Suite

Office 365

Adobe

Active Directory

Technical communication

Networking basics

MDM (Mobile Device Management)

Printer troubleshooting

Education

Associate's degree in CS/IS or related field

Job description

GOEBEL FIXTURE COMPANY is seeking an IT Service Desk Analyst to provide frontline technical support to employees across our offices nationwide. You will troubleshoot hardware, software, and network issues, document resolutions, and maintain a customer-focused approach.

The role requires 2+ years in a help desk, an associate's degree in a related field is preferred, and you will work in a fast-paced environment with a focus on continuous learning and strong communication.