IT Support Specialist: Hardware, Software & Network

Haas Automation; Henderson (NV); On-site; USD 34,000 - 51,000; Full time

Job summary

Haas Automation in Henderson, NV is seeking an IT Support Specialist to maintain and troubleshoot enterprise computers, laptops, security, and servers. You will install, configure and troubleshoot hardware, software, and printers to keep systems at peak performance.

The role includes end-user support, remote troubleshooting, collaboration with Network/System Engineers, and creating user documentation. A 1–3 year track record and an AA/AS/AAS degree are expected, with CompTIA A+ preferred.

Qualifications

• Strong verbal and written communication skills including public speaking.
• Strong problem-solving skills.
• Strong decision-making skills.
• Customer-service oriented.
• Excellent organizational and time-management abilities.
• Working knowledge in MS Office, any desktop communications software, Adobe products, Operating System software and web browsers.
• High sense of teamwork.

Responsibilities

• Answers calls or tickets to support end users with applications, hardware, software, and networking.
• Troubleshoots hardware and software problems in person and remotely, resolving and documenting solutions.
• Coordinates with Network Engineers, System Engineers and Enterprise Security on a regular basis.
• Reads technical manuals, confers with users, or conducts computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
• Performs installation of hardware and software as needed.
• Builds, maintains and deploys PC images using appropriate tools.

Skills

Verbal & written communication

Problem solving

Decision making

Customer service

Time management

MS Office / Desktop software

Teamwork

Education

Associate's degree AA/AS/AAS

CompTIA A+ Certification

Tools

MS Office

Adobe products

Operating System software

Web browsers

Job description

Haas Automation in Henderson, NV is seeking an IT Support Specialist to maintain and troubleshoot enterprise computers, laptops, security, and servers. You will install, configure and troubleshoot hardware, software, and printers to keep systems at peak performance.

The role includes end-user support, remote troubleshooting, collaboration with Network/System Engineers, and creating user documentation. A 1–3 year track record and an AA/AS/AAS degree are expected, with CompTIA A+ preferred.