Support Specialist

The Planet Group; Waltham (MA); On-site; USD 48,000 - 55,000; Full time

Benefits offered by this job

Bonus: 10% + Equity

20 days PTO + Health Benefits

Visa Sponsorship: No

Job summary

The Planet Group is seeking a Desktop Support & Field Team IT Support Specialist to join a growing team in Boston. This onsite role supports employees in the Waltham office, remote workers, and the Commercial field team.

You will troubleshoot Windows and MacOS, manage devices, assist onboarding, and support conference rooms and business apps. The position requires 3–6 years of IT/Help Desk experience and an ability to work onsite five days a week.

Qualifications

• 3–6 years of IT/Help Desk/Desktop Support experience.
• Strong customer service, communication, and professional presence.
• Strong Windows experience; MacOS/Apple experience highly preferred.
• Experience with Microsoft 365, Outlook, Teams, and Zoom.
• Ability to work onsite in Waltham 5 days/week.
• Ability to lift/move equipment up to 30 lbs.

Responsibilities

• Provide desktop and Help Desk support for Windows and MacOS environments.
• Troubleshoot hardware, software, networking, Microsoft 365, Outlook, Teams, Zoom, and connectivity issues.
• Deploy, configure, and maintain computers and other IT equipment.
• Support onboarding and employee technology training.
• Provide hands‑on support for conference rooms, A/V, and collaboration tools.
• Serve as a primary IT contact for the Commercial field team, including support for iPads and business applications.
• Manage service desk tickets and document resolutions.
• Maintain IT equipment inventory and follow established security and IT processes.
• Work independently while collaborating with the broader IT team.

Skills

Customer service

Communication

Independent worker

Onsite support

Tools

Microsoft 365

Outlook

Teams

Zoom

Active Directory

Job description

Desktop Support & Field Team IT Support Specialist

Location: Boston, MA — Onsite 5 days/week
Employment: Permanent, Hourly
Compensation: $35–$40+/hour + OT
Bonus: 10% + Equity
Benefits: 20 days PTO + Health Benefits
Visa Sponsorship: No

About the Role

Our client is a growing pharmaceutical company preparing for a commercial launch and is seeking a Desktop Support & Field Team IT Support Specialist to join its small, collaborative IT team.

This role will provide hands‑on IT support to employees in the Waltham office, remote employees, and the Commercial field team. The ideal candidate is a strong communicator with excellent customer service skills who enjoys working in a small environment where team members wear multiple hats.

Responsibilities

• Provide desktop and Help Desk support for Windows and MacOS environments.

• Troubleshoot hardware, software, networking, Microsoft 365, Outlook, Teams, Zoom, and connectivity issues.

• Deploy, configure, and maintain computers and other IT equipment.

• Support onboarding and employee technology training.

• Provide hands‑on support for conference rooms, A/V, and collaboration tools.

• Serve as a primary IT contact for the Commercial field team, including support for iPads and business applications.

• Manage service desk tickets and document resolutions.

• Maintain IT equipment inventory and follow established security and IT processes.

• Work independently while collaborating with the broader IT team.

Qualifications

• 3–6 years of IT/Help Desk/Desktop Support experience.

• Strong customer service, communication, and professional presence.

• Strong Windows experience; MacOS/Apple experience highly preferred.

• Experience with Microsoft 365, Outlook, Teams, and Zoom.

• Strong troubleshooting and problem‑solving skills.

• Ability to work independently and wear multiple hats in a small IT environment.

• Must be able to work onsite in Waltham 5 days/week.

• Ability to safely lift/move equipment up to approximately 30 lbs.

Preferred

• Pharmaceutical, biotech, or life sciences experience.

• Experience supporting a Commercial/Sales team.

• Veeva and/or Salesforce experience.

• Field IT support experience.

• Azure and Active Directory familiarity.

• A+ certification or relevant technical training.

Ideal Profile

Ideal Profile: A dependable, customer-focused IT professional with 3–6 years of experience, strong communication skills, and a history of stability. Candidates from smaller companies who are accustomed to wearing multiple hats are especially well suited for this environment.

#TECH

#ONSITE

#BOSTON