IT Support Specialist — Hands-On Tech & End-User Champion

Velociti; Riverside (MO); On-site; USD 45,000 - 65,000; Full time

Job summary

Velociti in Riverside, MO is seeking an IT Support Specialist to be the trusted first line of assistance for employees, diagnosing hardware and software issues and keeping the IT environment reliable.

You’ll manage imaging, peripherals, account administration (Active Directory), and end-user assistance across chat, phone, email, and in person while coordinating with vendors. This on-site role offers hands-on impact daily.

Qualifications

• Experience providing IT support or desktop support.
• Working knowledge of Windows, WinPE, Android, and iOS.
• Strong understanding of Microsoft Office and common end-user applications.
• Familiarity with Active Directory user management, password resets, and adding new users.
• Basic networking knowledge and troubleshooting skills.
• Excellent interpersonal and communication skills.
• Strong organizational skills and ability to manage multiple priorities.
• Customer-focused mindset and desire to help others solve technical problems.

Responsibilities

• Diagnose and resolve Level 1 hardware and software issues for end users.
• Install, configure, upgrade, and troubleshoot computers, software, peripherals, and other technology.
• Provide general desktop support, including PC and laptop imaging/re-imaging and release coordination.
• Provide one-on-one technical assistance through chat, phone, email, and in-person support.
• Assist with the setup and configuration of peripherals, including printers, scanners, monitors, docking stations, and other devices.
• Coordinate with third-party service providers to facilitate timely hardware repairs covered under maintenance agreements or warranties.
• Perform minor hardware repairs and troubleshooting for equipment outside of third-party support.
• Manage and maintain IT inventory, including laptops, keyboards, mice, docking stations, monitors, IP phones, and other equipment.
• Support user account administration, including Active Directory user management, password resets, and new user setup.
• Balance multiple priorities, including support tickets, walk-up requests, projects, and time-sensitive technical issues.
• Communicate clearly with users and team members to ensure issues are resolved efficiently and effectively.

Skills

IT support experience

Interpersonal skills

Communication skills

Multitasking

Time management

Tools

Windows OS

WinPE

Android

iOS

Microsoft Office

Active Directory

Job description

Velociti in Riverside, MO is seeking an IT Support Specialist to be the trusted first line of assistance for employees, diagnosing hardware and software issues and keeping the IT environment reliable.

You’ll manage imaging, peripherals, account administration (Active Directory), and end-user assistance across chat, phone, email, and in person while coordinating with vendors. This on-site role offers hands-on impact daily.