IT Help Desk Analyst – User Support & Remote Admin

Cobb County School District; Marietta (GA); On-site; USD 54,000 - 71,000; Full time

Job summary

The Cobb County School District is seeking a Customer Care Center (CCC) Analyst to deliver frontline IT support for end users, via phone, email, and support site. You will create and route service requests, provide first-tier hardware/software assistance, and contribute to maintaining SLA adherence.

Required are an Associate degree or equivalent IT experience, 3+ years in IT/help desk, and strong communication skills.

Qualifications

• Associate degree or equivalent work experience in IT.
• Minimum 3 years IT work with help desk experience.
• Experience with help desk ticketing applications.

Responsibilities

• Provide first-tier hardware and software support via remote management.
• Create and route service requests per SLA.
• Support Student Information System and testing applications.
• Monitor network infrastructure status and perform admin tasks.

Skills

Customer service

Written and oral communication

Problem solving

Time management

Education

Associate degree in Computer Science / Information Systems

Tools

Help desk ticketing software

Network monitoring tools

Remote management tools

Ticketing applications

Job description

The Cobb County School District is seeking a Customer Care Center (CCC) Analyst to deliver frontline IT support for end users, via phone, email, and support site. You will create and route service requests, provide first-tier hardware/software assistance, and contribute to maintaining SLA adherence.

Required are an Associate degree or equivalent IT experience, 3+ years in IT/help desk, and strong communication skills.