IT Support Specialist — Growth-Focused Tech Role

SecureLine; Washington; On-site; USD 52,000 - 72,000; Full time

Job summary

SecureLine in United States (Washington) seeks an IT Support Specialist to provide technical assistance, troubleshoot hardware and software, and keep systems running smoothly.

You will install and configure equipment, train users, and maintain records while collaborating with the team to improve processes. The role requires strong problem-solving, clear communication, and a willingness to learn in a dynamic environment.

Qualifications

• Bachelor's degree in Computer Science or related field preferred.
• 2+ years IT support experience preferred.
• Proficient knowledge of Windows OS, hardware components, and networking protocols.
• Strong problem-solving skills and ability to work under pressure.
• Excellent communication skills, both verbal and written.

Responsibilities

• Provide technical support to clients via phone, email or in person.
• Troubleshoot hardware and software issues and provide timely resolutions.
• Install, configure and maintain computer systems and networks.
• Train users on new equipment or software as needed.
• Maintain accurate records of all support activities.
• Collaborate with team members to identify areas for improvement in processes or systems.
• Stay updated on emerging technologies and trends in the industry.

Skills

Windows OS

Networking

Troubleshooting

Technical communication

Team collaboration

Education

Bachelor's degree in Computer Science or related field

Job description

SecureLine in United States (Washington) seeks an IT Support Specialist to provide technical assistance, troubleshoot hardware and software, and keep systems running smoothly.

You will install and configure equipment, train users, and maintain records while collaborating with the team to improve processes. The role requires strong problem-solving, clear communication, and a willingness to learn in a dynamic environment.