IT Support Specialist - Government/Defense (Clearance)

Automatic Data Processing, Inc.; Columbus, Whitehall (OH, OH); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Four Medical/Vision options including:

Dental and Orthodontia plan

Paid Life, Short-Term Disability, and

401K Retirement Program with company

Semi-monthly pay cycle

Job summary

Information Technology Strategies, Inc. is seeking an IT Support Specialist to join our team in support of the Defense Logistics Agency. The role covers planning, delivery of user support, training, and problem resolution across hardware and software environments.

The candidate will assist with communicating security policies and ensuring compliance, while maintaining documentation and training materials for end-users and staff.

Qualifications

• Six years of progressive experience in information processing, three in information processing with hardware/software solutions
• Experience installing, diagnosing problems, and training customers in software/hardware use
• Knowledge of information security/cybersecurity policies and practices

Responsibilities

• Plan and deliver customer support services including installation, troubleshooting, user assistance and training
• Diagnose and resolve problems in response to customer incidents
• Develop and maintain problem-tracking databases and training materials
• Support DLA eProcurement systems as needed

Skills

IT security clearance

IAT Level II

NACLC eligibility

Education

SecureView certification

SecureView VPN certification

Job description

Information Technology Strategies, Inc. is seeking an IT Support Specialist to join our team in support of the Defense Logistics Agency. The role covers planning, delivery of user support, training, and problem resolution across hardware and software environments.

The candidate will assist with communicating security policies and ensuring compliance, while maintaining documentation and training materials for end-users and staff.