IT Support Specialist

Automatic Data Processing, Inc.; Columbus, Whitehall (OH, OH); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Four Medical/Vision options including:

Dental and Orthodontia plan

Paid Life, Short-Term Disability, and

401K Retirement Program with company

Semi-monthly pay cycle

Job summary

Information Technology Strategies, Inc. is seeking an IT Support Specialist to join our team in support of the Defense Logistics Agency. The role covers planning, delivery of user support, training, and problem resolution across hardware and software environments.

The candidate will assist with communicating security policies and ensuring compliance, while maintaining documentation and training materials for end-users and staff.

Qualifications

• Six years of progressive experience in information processing, three in information processing with hardware/software solutions
• Experience installing, diagnosing problems, and training customers in software/hardware use
• Knowledge of information security/cybersecurity policies and practices

Responsibilities

• Plan and deliver customer support services including installation, troubleshooting, user assistance and training
• Diagnose and resolve problems in response to customer incidents
• Develop and maintain problem-tracking databases and training materials
• Support DLA eProcurement systems as needed

Skills

IT security clearance

IAT Level II

NACLC eligibility

Education

SecureView certification

SecureView VPN certification

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

IT Support Specialist

DOD Columbus, OH, Whitehall, OH, US

2 days ago Requisition ID: 1326

Information Technology Strategies, Inc. is a government IT solutions provider servicing commercial and government initiative in various parts of the United States. We are currently seeking a IT Support Specialist to work for our company.

Summary:

This position will support the Defense Logistics Agency. This position covers planning and delivery of customer support services including installation, troubleshooting, user assistance, and training. Functions may include diagnosing and resolving problems in response to customer reported incidents, planning and analysis of work processes, researching and reporting trends and patterns of problems, developing training materials and performing computing/information system training sessions, developing and maintaining problem tracking databases, installing, troubleshooting, and maintaining hardware and software, performing backup and recovery operations, consulting with users to identify needs and requirements, conducting feasibility studies and trade-off analyses, preparing business cases, and ensuring the rigorous application of information security/Cybersecurity policies, principles, and practices. May be required to support DLA’s eProcurement system(s).

Requirements:

• Must possess IT-II security clearance or have a current National Agency Check with Local Agency Check and Credit Check (NACLC). (Basic Federal Clearance requirements are U.S. Citizenship, clear criminal history check, no recent or pending bankruptcies)
• Must have a SecureView Server Administrator and SecureView VPN certifications.
• Must have an IAT Level II certification.
• Six (6) years of progressive experience in the field of Information Processing, three (3) of which are specialized in Information Processing and involve a range of hardware/software solutions, two (2) of which are concentrated, hand-on experience in installing, diagnosing problems, and training customers in the use of software and hardware.

Work With Us

IT-Strat is a technology consulting company that holds various contract vehicles including best in class vehicles. IT-Strat has supported multiple clients including the Department of Homeland Security (DHS), Customs and Border Protection (CBP) and Immigration and Customs Enforcement (ICE via both prime and meaningful subcontracts). Additionally, IT-Strat has prime contracts with Defense Information Systems Agency (DISA), Defense Logistics Agency (DLA) and many others. We maintain relationships with multiple large businesses.

IT-Strat was established in 2002. We are a certified Woman Owned Small Business. IT-Strat also successfully graduated as an SBA 8(A) company. It was an 8(a) company from 2008 through 2017 and currently still has 8(a) contract vehicles.

Benefits We Offer:

• Four Medical/Vision options including an HSA plan
• Dental and Orthodontia plan
• Paid Life, Short-Term Disability, and Long-Term Disability
• 401K Retirement Program with company contribution
• Semi-monthly pay cycle

Information Technology Strategies (“IT-Strat”) is an Equal Employment Opportunity employer, and it is our policy to consider applicants for employment without regard to sex, race, color, creed, religion, national origin, sexual orientation, marital status, age, disability, veteran status, alienage, ancestry, and any other factors prohibited by law. Employment selections are based on company and client requirements and the qualifications and skills of the candidate. IT-Strat is committed to actively capitalizing on the diversity of skills, talents, and perspectives of our employees.