Defense IT Support Specialist — Security-Cleared & Training

INFORMATION TECHNOLOGY STRATEGIES INC; Whitehall (OH); Vor Ort; USD 50.000 - 70.000; Vollzeit

Benefits dieser Stelle

Medical/Vision options and HSA plan

Dental and Orthodontia plan

Life Insurance and Disability coverage

401K Retirement with company match

Semi-monthly pay cycle

Zusammenfassung

Information Technology Strategies, Inc. is seeking an IT Support Specialist to support the Defense Logistics Agency and internal users. The role covers installation, troubleshooting, user assistance, and training across hardware and software.

You will diagnose and resolve incidents, develop training materials, maintain problem-tracking databases, and ensure compliance with information security policies. This position may support the eProcurement system(s).

Qualifikationen

• Must possess IT-II security clearance or NACLC.
• Must have SecureView Server Administrator and SecureView VPN certifications.
• Must have an IAT Level II certification.
• Six years of progressive experience in Information Processing, three of which are specialized and involve hardware/software solutions, with hands-on installation and training.

Aufgaben

• Plan and deliver customer support services including installation, troubleshooting, user assistance, and training.
• Diagnose and resolve problems in response to customer incidents.
• Plan and analyze work processes and report trends and patterns of problems.
• Develop training materials and conduct computing training sessions.
• Install, troubleshoot, and maintain hardware and software; perform backup and recovery operations.
• Consult with users to identify needs and requirements; ensure information security/Cybersecurity policies are applied.
• May support the DLA’s eProcurement system(s).

Kenntnisse

IT security

Troubleshooting

User training

Ausbildung

No degree specified

Tools

SecureView Server Administrator

SecureView VPN

IAT Level II

Jobbeschreibung

Information Technology Strategies, Inc. is seeking an IT Support Specialist to support the Defense Logistics Agency and internal users. The role covers installation, troubleshooting, user assistance, and training across hardware and software.

You will diagnose and resolve incidents, develop training materials, maintain problem-tracking databases, and ensure compliance with information security policies. This position may support the eProcurement system(s).