IT Support Specialist - Frontline Help Desk & Classroom Tech

Xerox Corporation; West Palm Beach (FL); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Tuition benefit for eligible employees

Wellness program

Retirement savings plan with employer

Paid holidays and time off

Free parking

Complimentary meal per week

Job summary

Palm Beach Atlantic University is seeking a Technical Support Analyst to deliver frontline IT assistance for university-issued desktops, software, and devices. You will troubleshoot, install, and maintain systems to ensure timely ITS service delivery to faculty, staff, and students.

The role requires post-high-school training with a bachelors degree preferred; entry-level experience in IT customer service is welcomed.

Qualifications

• Post high school training; bachelors degree in computer science, business, or related field preferred.
• Entry-level position; IT customer service and technical troubleshooting experience preferred.
• Strong customer service orientation and professionalism required.
• Ability to travel up to 10%; lifting up to 25 pounds; non-routine hours may be required.

Responsibilities

• Responds to Help Desk tickets via FreshService, resolving hardware/software issues for desktops, printers, and peripherals.
• Supports classroom technology: projectors, AV controllers, and audiovisual equipment.
• Sets up new user accounts and provides onboarding training; updates ITS documentation and policies.
• Performs OS installations and security updates; troubleshoots basic network connectivity and printer configurations.
• Maintains ITS asset records and assists with inventory and event technology setup.

Skills

Customer service orientation

Professionalism

Analytical thinking

Attention to detail

Confidentiality

Effective communication

Establishes trust

Problem-solving

Results orientation

Teamwork & collaboration

Technology aptitude

Education

Bachelor's degree in computer science, business, or related field

Tools

FreshService

Microsoft 365

Job description

Palm Beach Atlantic University is seeking a Technical Support Analyst to deliver frontline IT assistance for university-issued desktops, software, and devices. You will troubleshoot, install, and maintain systems to ensure timely ITS service delivery to faculty, staff, and students.

The role requires post-high-school training with a bachelors degree preferred; entry-level experience in IT customer service is welcomed.