Technical Support Analyst

Xerox Corporation; West Palm Beach (FL); In loco; USD 26.000 - 29.000; Tempo pieno

Vantaggi offerti da questo lavoro

Tuition benefit for eligible employees

Wellness program

Retirement savings plan with employer

Paid holidays and time off

Free parking

Complimentary meal per week

Descrizione del lavoro

Palm Beach Atlantic University is seeking a Technical Support Analyst to deliver frontline IT assistance for university-issued desktops, software, and devices. You will troubleshoot, install, and maintain systems to ensure timely ITS service delivery to faculty, staff, and students.

The role requires post-high-school training with a bachelors degree preferred; entry-level experience in IT customer service is welcomed.

Competenze

• Post high school training; bachelors degree in computer science, business, or related field preferred.
• Entry-level position; IT customer service and technical troubleshooting experience preferred.
• Strong customer service orientation and professionalism required.
• Ability to travel up to 10%; lifting up to 25 pounds; non-routine hours may be required.

Mansioni

• Responds to Help Desk tickets via FreshService, resolving hardware/software issues for desktops, printers, and peripherals.
• Supports classroom technology: projectors, AV controllers, and audiovisual equipment.
• Sets up new user accounts and provides onboarding training; updates ITS documentation and policies.
• Performs OS installations and security updates; troubleshoots basic network connectivity and printer configurations.
• Maintains ITS asset records and assists with inventory and event technology setup.

Conoscenze

Customer service orientation

Professionalism

Analytical thinking

Attention to detail

Confidentiality

Effective communication

Establishes trust

Problem-solving

Results orientation

Teamwork & collaboration

Technology aptitude

Formazione

Bachelor's degree in computer science, business, or related field

Strumenti

FreshService

Microsoft 365

Descrizione del lavoro

Technical Support Analyst# Technical Support AnalystPalm Beach Atlantic University - West Palm Beach - West Palm Beach, FL 33401## OverviewSalary Range$19.50 - $20.50 HourlyPosition TypeFull TimeEducation LevelPost High School Training RequiredCategoryInformation Technology## Technical Support Analyst#### **SUMMARY**In support of the university's mission and objectives, the Technical Support Analyst provides front-line technical assistance for the university-issued desktops, laptops, software, and related devices. This role is responsible for troubleshooting, installations, and maintenance activities to ensure reliable, timely, and effective ITS service delivery.---#### **Monitoring and Troubleshooting Support*** Responds to Help Desk tickets via the FreshService system, providing timely support to faculty, staff, and students with IT-related concerns.* Diagnoses and resolves hardware and software issues related to desktops, printers, and peripheral devices.* Performs basic network troubleshooting, including connectivity issues and printer configurations.* Maintains accurate ITS asset records for tracking and lifecycle management.* Assists users with Microsoft 365, email, and collaboration tools.* Sets up new user accounts and provides ITS onboarding training.* Installs operating systems, security updates, and required software.* Documents common issues and solutions in the ITS knowledge base.#### **Classroom Technology Support*** Supports classroom technology, ensuring projectors, AV controllers, and audiovisual equipment function properly.* Addresses classroom technology failures promptly to minimize instructional downtime.#### **Administrative and Operational Support*** Updates ITS documentation, policies, and procedures.* Participates in ITS meetings and training to enhance technical skills.* Assists with ITS inventory management, including tracking decommissioned assets.* Assists with university event technology setup, as needed.## Qualifications#### **EDUCATION**Post high school training, required, bachelor's degree in computer science, business, or related field, preferred.#### **EXPERIENCE**This is an entry-level position. Prior experience in IT customer service and technical troubleshooting, preferred.#### **ESSENTIAL COMPETENCIES*** **Customer Service Orientation** – Keeps internal and/or external key stakeholder(s), students, parents, faculty, staff and community partners in mind at all times.* **Professionalism**– Displays a high level of professionalism, e.g. timeliness, reliability, communication, and work ethic.* **Christ-first Faith** – Provides spiritual support to community members, including students, on their Christian faith journey.* **Analytical Thinking & Decision Making**– Identifies and understands trends and/or issues, connects data points through analysis and logical conclusions/actionable strategies.* **Attention to Detail** – Ability to efficiently and accurately focus on a specific task or number of tasks. Reviews details with a critical eye.* **Confidentiality**– Maintains the necessary confidentiality and discretion required for the position.* **Effective Communication**– Expresses ideas and information in a clear and concise manner both verbally and in writing to convey clear, well-articulated messaging across a wide variety of audiences.* **Establishes Trust**– Gains the confidence of others by actions and words that promote being honest, forthcoming, and vulnerable.* **Problem-solving**– Anticipates, evaluates, diagnoses, and resolves problems in a systematic and fact-based manner.* **Results Orientation & Accountability** – Takes accountability and identifies, executes and drives actions to consistently achieve desired results.* **Teamwork & Collaboration** – Creates a climate that fosters commitment to a common vision and shared values that promote cooperation and working together through trust and support of others both departmentally and cross-functionally.* **Technology**– Strong aptitude to learn new technologies as department processes evolve.#### **ADDITIONAL REQUIREMENTS*** Ability to travel up to 10% of time.* Ability to lift/move objects up to 25 pounds.* Ability to work non-routine hours during certain times of the year.* Ability to sit for prolonged periods of time.* Ability to traverse campus and stairs.---#### **Benefits & Perks**Join a Christ-first university community committed to academic excellence, spiritual growth, and investing in the well-being of its employees. Palm Beach Atlantic University offers a competitive and comprehensive benefits package designed to support your health, financial well-being, professional growth, and work-life balance. #### **Health, Wellness, and Retirement*** Medical, Dental, and Vision Insurance Options* Short-Term Disability, Long-Term Disability, and Employer-Paid Life Insurance* Employee Assistance Program (EAP) for confidential personal and work-life support* Wellness Program, including access to the Greene Complex Health & Fitness Center* Retirement Savings Plan with a 7.25% employer match#### **Time Away from Work*** Generous Paid Holiday Time Off, including Good Friday and Easter Monday; the day before and after Thanksgiving; and a two-week Christmas Break.* Vacation and Sick Leave* Paid Parental Leave* Spiritual Retreat Days#### **Additional Benefits*** Tuition Benefit for eligible full-time employees and their dependents for courses at PBA.#### **Additional Employee Perks*** Free parking* One complimentary meal per week in the Fraser Dining Hall* 10% discount at the PBA Campus Store* Commuter discounts for Brightline and Tri-Rail* Free admission to the Norton Museum of Art