IT Support Specialist — Fast-Paced, Global Impact

Alert Media, Inc.; Austin (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive base salary + company-wide

Bonus program

Health benefits (Medical, Dental, Vis.

401K with company match

Career development opportunities

Job summary

AlertMedia is seeking an IT Support Specialist to provide fast, friendly end-user support for Windows and Mac devices, software, and networking in our Austin office. You will diagnose, repair, and upgrade technology while guiding users through effective problem-solving with clear communication.

You will handle tickets, onboarding, password resets, printer support, inventory, and VPN/WiFi connectivity, contributing to our risk intelligence and response platform’s daily operations.

Qualifications

• 1 to 3 years of experience in a technology support role.
• Excellent troubleshooting skills.
• Experience with Windows 10/11 and Mac OS required.
• Experience with Microsoft Entra and Exchange preferred.
• Basic understanding of TCP/IP protocol and basic network troubleshooting skills.
• Working knowledge of Microsoft Office application suite.

Responsibilities

• Provide first level support of end users technology related issues in a prompt, courteous manner.
• Respond to incoming calls, tickets, and Slack messages regarding computer or equipment problems, and software issues.
• Guide users through problem solving processes using clear communication.
• Train and educate users on basic software and hardware functionality.
• Prioritize and manage multiple tickets at a time through the ticketing system.
• Install and configure laptops and peripheral equipment according to standards and guidelines.
• Remotely assist with onboarding new users globally.
• Assist with password resets, multifactor resets and other account-related tasks.
• Provide support for printers, including installation, configuration, and resolving printing issues.
• Help maintain accurate inventory records of all technology equipment.
• Maintain hardware and software compliance by helping to ensure all hardware and software is kept up to date.
• Help maintain VOIP phone systems and softphone applications.
• Resolve connectivity issues with VPN and WiFi.
• Document technical procedures, solutions, and best practices for future reference.
• Escalate complex issues to higher-level IT staff or vendors as needed.
• Contribute to AlertMedia’s culture, values and vision for the future.

Skills

Windows 10/11

Mac OS

Troubleshooting

Jira

Azure

Office Suite

VPN/Networking basics

Communication skills

Tools

Jira

Azure

Microsoft Office

Job description

AlertMedia is seeking an IT Support Specialist to provide fast, friendly end-user support for Windows and Mac devices, software, and networking in our Austin office. You will diagnose, repair, and upgrade technology while guiding users through effective problem-solving with clear communication.

You will handle tickets, onboarding, password resets, printer support, inventory, and VPN/WiFi connectivity, contributing to our risk intelligence and response platform’s daily operations.