IT Support Specialist - Fast-Paced, Client-Focused

NextGenEnergyJobs; Austin, Northern (TX, KY); Hybrid; USD 42,000 - 64,000; Full time

Job summary

AlertMedia is seeking an in-office IT Support professional in Austin, TX. The role focuses on providing thoughtful user support, troubleshooting hardware and software issues, and coordinating access requests across departments with IT partners.

Ideal candidates have 1–3 years in tech support, experience with Windows/Mac, Jira, and Azure, and a proactive, high-energy approach in a fast-paced environment.

Qualifications

• 1 to 3 years of experience in a technology support role.
• Experience with Windows 10/11 and Mac OS.
• Experience with Jira and Azure preferred.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and cross-functional coordination abilities.
• Able to work in-office in Austin, TX, five days a week.

Responsibilities

• Patience, empathy, and kindness while working with frustrated users.
• Outstanding communication skills and ability to effectively work cross-functionally.
• Coordinate access requests across multiple departments, internal IT partners, and dependent teams while maintaining accuracy, urgency, and clear communication.

Skills

Troubleshooting

Communication

Attention to detail

Customer service

Cross-functional teamwork

Self-starter

Tools

Jira

Azure

Microsoft Entra

Exchange

Microsoft Office

Job description

AlertMedia is seeking an in-office IT Support professional in Austin, TX. The role focuses on providing thoughtful user support, troubleshooting hardware and software issues, and coordinating access requests across departments with IT partners.

Ideal candidates have 1–3 years in tech support, experience with Windows/Mac, Jira, and Azure, and a proactive, high-energy approach in a fast-paced environment.