IT Support Specialist - Environmental Services

West Michigan Hispanic Chamber of Commerce; Grand Rapids, Northern (MI, KY); Hybrid; USD 42,000 - 62,000; Full time

Job summary

The City of Grand Rapids is seeking an IT Support Specialist to provide desktop support for the Environmental Services Department (ESD) and to coordinate with City IT for workstation readiness and peripherals. The role also administers department-specific applications and liaises with multiple city teams to ensure smooth operation of systems.

Essential duties include coordinating information systems, facilitating data production for compliance, and researching departmental processes for planning

Qualifications

• Associate’s degree in CS/IT/related field; three years of related work experience; or any equivalent combination of training, education, and experience.
• Three (3) years of related work experience required.
• Equivalent combination of training, education, and experience acceptable.

Responsibilities

• Administers and coordinates information systems used by ESD and other departments.
• Facilitates production of data to achieve department objectives and ensure compliance with permits and regulations.
• Works with City IT staff and vendors to develop and configure systems, and to schedule installations and upgrades.
• Conducts administrative research for planning, budgeting, and evaluation; serves as liaison between Water Department and City operations.
• Participates with teams related to operation of department information systems.
• Analyzes administrative plans for simplification through information systems.
• Performs related work as required.

Skills

Desktop support

User support

System administration

Vendors coordination

Documentation

Education

Associate's degree in Computer Science, Information Technology, Computer Engineering, Business Information Systems, or related field

Tools

CCNA certification

PMP certification

Job description

The purpose of this job is to provide technical, desktop support to the Environmental Services Department (ESD) users regarding the City's IT and Water/Wastewater SCADA environments. The IT Support Specialist (ITSS) is responsible for coordinating and liaising with City IT to ensure that user workstations are fully functional and meet defined requirements, including all peripherals. The ITSS is also the application administrator and/or liaison for department-specific applications.

Essential Duties and Responsibilities

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.

• Administers and coordinates information systems used by ESD and other departments.
• Facilitates production of data to achieve department objectives to ensure compliance of Department Rules/Regulations, State Permits, and Federal requirements.
• Works with other City Departments, IT Staff, and vendors to develop and configure new and existing systems, resolves system problems, plan and schedule technology installations and upgrades.
• Conducts administrative research of departmental operations and systems for planning, budgeting, and evaluation purposes. Serves as a liaison between the Water Department and other City operations.
• Participates with various teams as it relates to the operation of the department information systems.
• Analyzes administrative plans and current practices for simplification through information systems.
• Performs related work as required.

This posting is intended to fill a vacancy in the Environment Services department. If you are not selected for this position, you will remain on an eligible list for future openings within this or other departments. This eligible list will remain active for a period of six (6) months.

Minimum Training and Experience Required Education and Experience

• Associate's degree in Computer Science, Information Technology, Computer Engineering, Business Information Systems, or a related field
• Three (3) years of related work experience
• Any equivalent combination of training, education, and experience that provides the required skills, knowledge, and abilities

Preferred Qualifications

• Cisco Certified Network Associate (CCNA)
• Project Management Professional (PMP) certification

Additional Postings available from City of Grand Rapids