Water CIS IT Support Specialist — End-User Training & Systems

City of Grand Rapids; Grand Rapids (MI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Paid Holidays

Paid Vacation & Sick Time

Paid Parking

Tuition Reimbursement

Parental Leave

Wellness program

Employee Discounts

Job summary

City of Grand Rapids seeks an IT Specialist to manage testing, configuration and implementation of the water CIS, and provide end-user support and training. You will coordinate with IT staff and vendors to improve systems and ensure compliance.

The role involves creating reports, performing maintenance, and supporting billing, meter reading, and field operations processes related to CIS interfacing applications.

Qualifications

• Associate degree in computer science, information technology, or related field.
• Three years of related work experience or an equivalent combination.
• Ability to configure and maintain information systems and reports.

Responsibilities

• Provide end-user support for hardware, network, OS and applications.
• Review, track, and resolve system and user issues for multiple systems.
• Configure and maintain systems; collaborate with IT and vendors.
• Manage user access and permissions for software and hardware.
• Create/update training materials and deliver training to users.
• Develop reports and analyze data for management decisions.
• Audit and monitor systems; plan installs and updates.

Skills

End-user support

System issue resolution

User management

Training and documentation

Reporting and data analysis

System audits

Vendor coordination

Education

Associate’s degree in CS/IT/related

Tools

SQL databases

CIS software

Reporting tools

Job description

City of Grand Rapids seeks an IT Specialist to manage testing, configuration and implementation of the water CIS, and provide end-user support and training. You will coordinate with IT staff and vendors to improve systems and ensure compliance.

The role involves creating reports, performing maintenance, and supporting billing, meter reading, and field operations processes related to CIS interfacing applications.