IT Support Specialist - Water

West Michigan Hispanic Chamber of Commerce; Grand Rapids, Northern (MI, KY); Hybrid; USD 60,000 - 85,000; Full time

Job summary

City of Grand Rapids is seeking a knowledgeable IT professional to manage and support the Water Department's CIS and related information systems. The role involves configuring systems, producing managerial reports, and training end users to ensure smooth operations.

You will work with City IT, other departments, and vendors to plan upgrades and maintain compliance with regulations. A strong focus on data accuracy and process improvement is expected in this on-site position.

Qualifications

• Proven ability to provide end-user support for hardware, software, and networks.
• Experience configuring and maintaining information systems in a municipal setting.
• Ability to create reports and train system users.

Responsibilities

• Provide wide range of end-user support for hardware, network infrastructure, OS, and applications.
• Review, track and resolve system and user issues across multiple systems and interfaces.
• Configure and maintain CIS; collaborate with IT and vendors to implement processes.

Skills

End-user support

System administration

Data reporting

Training

Vendor coordination

Education

Associate’s degree in Computer Science or related field

Job description

Nature of Work

The purpose of this job is to take responsibility for testing, system configuration and implementation, process and report creation and maintenance, end user training, as well as general administration of the water customer information system (CIS). Administers and coordinates information systems used by the Water Department and other departments. Facilitates production of data to achieve department objectives (eg, ATT, Winter Average, etc.) to ensure compliance of Department Rules/Regulations, State Tax Codes, and other City Ordinance. Works with other City Departments, IT Staff, and vendors to develop new systems, resolves system problems, plan and schedule technology installations and upgrade. Conducts administrative research of departmental operations and systems for planning, budgeting, and evaluation purposes. Serves as a liaison between the Water Department and other City operations. Serves on various teams as it relates to the operation of the department information systems. Create and maintain application interferes. Analyzes administrative plans and current practices for simplication through information systems. Supports billing, meter reading, and field operations processes, and all CIS interfacing applications.

Essential Duties and Responsibilities

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.

• Provides a wide range of end-user support services for City users for a wide range of hardware, network infrastructure, operating systems, telecommunications equipment and applications.


• Reviews, assesses, tracks and resolves system and user issues for multiple systems and software applications including system interfaces


• Configures and maintains systems and streamlines system processes; collaborates with other City departments including City IT and various vendors to develop and implement system processes


• Provides user management including adding, deleting and assigning to proper user and user group permissions for software applications and hardware


• Creates or updates policies, procedures, work instructions, and training documents; creates, maintains and conducts training for system users


• Creates reports and monitors solutions for internal and interdepartmental use; compile and analyzes data for managerial decisions


• Audits and monitors systems for daily operations, including interface operations; plans and schedules technology installs; System restarts after server reboots


• Performs monthly, quarterly and year-end tasks to maintain departmental compliance with Rules and Regulations, City Ordinances, State Laws and Water Rate Study


• Configures the CIS and executes functional, daily operations and acceptance testing including upgrades to keep in line with industry standard, technical resolution and vendor support


• Provides written and oral reports to management


• Performs related work as required

This posting is intended to fill a vacancy in the Water department. If you are not selected for this position, you will remain on an eligible list for future openings within this or other departments. This eligible list will remain active for a period of six (6) months.

Minimum Training and Experience Required Education and Experience

• Associate’s degree in Computer Science, Information Technology, Computer Engineering, Business Information Systems, or a related field


• Three (3) years of related work experience


• Any equivalent combination of training, education, and experience that provides the required skills, knowledge, and abilities

Additional Postings available from City of Grand Rapids