Senior BESS Service Technician

Nidec; Brooklyn Heights (OH); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Nidec is a global leader in electric motors and controls, seeking a Senior BESS Service Technician to manage complex field service engagements. You will lead on-site activities, coordinate with customers and internal teams, and ensure safe, high-quality service delivery across critical outages and installations.

Join a world-class team focused on reliability, safety, and continuous improvement. This role offers a path from field leadership to senior technical mentorship within a diverse, global

Qualifications

• High school diploma or equivalent required.
• Associate degree, technical training, or equivalent experience preferred.
• Minimum 7 years of progressive field service or related experience.
• Expert-level knowledge of field service operations and customer support practices.
• Strong problem-solving, decision-making and risk-management skills.

Responsibilities

• Independently lead and execute advanced field service activities including installations, maintenance, repairs, and inspections.
• Serve as primary on-site representative during critical service events or outages.
• Balance safety, service quality, customer needs, and operational risk in field actions.
• Communicate service plans, findings, risks, and outcomes clearly to stakeholders.
• Mentor peers, share best practices, and contribute to training materials.
• Document service records accurately and analyze data for improvements.

Skills

Field service operations

Customer support

Problem solving

Communication skills

Safety & compliance

Leadership without authority

Education

High school diploma

Associate degree or technical training

Job description

We begin with dreams. Dreams drive our motivation. Dreams are our future. The world's dreams, people's dreams, our dreams. Our passion creates ideas that make dreams come alive. Technology and products that were only dreams become reality. All for dreams. Dreams challenge and the Nidec-Group will continue to meet the challenge. For the world's and people's tomorrows; the world's first, the world's best technologies and products; we will continue our part in creating a better society.

Job Summary

Nidec is the world’s leading manufacturer of electric motors, drives, and controls, powering nearly everything that spins and moves, from smartphones and household appliances to electric vehicles, factories, data centers, aircraft, and critical infrastructure. Founded in 1973 and headquartered in Kyoto, Japan, Nidec operates more than 300 group companies across 40+ countries, with over 100,000 employees worldwide. Rooted in Japanese craftsmanship and continuous improvement, we combine global capability with local expertise to solve complex challenges and keep the world moving.

Job Description

Role Overview

The Senior BESS Service Technician functions as the highest‑level individual contributor within the Field Service Representative career path. The role independently manages complex service engagements, supports critical customer operations, and resolves non‑routine service challenges. Success is demonstrated through exceptional service execution, strong customer relationships, minimized service risk, and leadership in field service best practices.

Key Responsibilities

Senior‑Level Field Service Execution & Ownership

Independently lead and execute advanced, non‑routine field service activities including installations, maintenance, repairs, inspections, and system support. Manage high‑priority, complex, or escalated service engagements with significant customer impact. Serve as the primary on‑site representative during critical service events or outages. Make field‑level decisions to balance safety, service quality, customer needs, and operational risk.

Customer Leadership & Relationship Management

Act as a trusted senior on‑site contact for customer leadership and key stakeholders. Communicate service plans, findings, risks, and outcomes clearly and professionally. Manage customer expectations during complex or disruptive service situations. Protect and strengthen long‑term customer relationships through professionalism and results.

Safety, Compliance & Risk Leadership

Demonstrate leadership in safety culture and compliance with all site, environmental, and company requirements. Identify and mitigate safety, quality, and procedural risks in the field. Serve as an escalation point for safety or compliance issues during service execution. Support regulatory inspections, audits, or customer compliance reviews as needed.

Documentation, Reporting & Systems Expertise

Ensure accurate, detailed, and timely completion of service documentation, reports, and work orders. Verify service records, observations, and materials usage for completeness and accuracy. Analyze service data and trends to identify recurring issues or improvement opportunities.

Coordination & Cross‑Functional Collaboration

Coordinate service activities involving Field Service Representatives, Engineers, Technicians, and Coordinators. Work closely with operations, engineering, logistics, and service leadership to resolve complex issues. Support planning and execution of major service initiatives, outages, or enterprise customer events.

Mentorship, Training & Continuous Improvement

Provide mentoring, training, and work guidance to other Field Service employees. Review service work for quality, accuracy, and adherence to procedures. Share best practices, lessons learned, and service standards across the field organization. Contribute to development and refinement of service procedures and training materials.

Qualifications

Education & Experience

High school diploma or equivalent required. Associate degree, technical training, or equivalent experience preferred.

Minimum 7 years of progressive field service, customer service, or technical support experience, reflecting senior‑level capability.

Knowledge, Skills & Abilities

Expert‑level knowledge of field service operations and customer support practices. Proven ability to independently manage complex, high‑pressure service environments. Strong problem‑solving, decision‑making, and risk‑management skills. Exceptional customer‑service, communication, and interpersonal skills. High attention to safety, quality, and documentation accuracy. Ability to lead, mentor, and influence others without direct authority. Strong organizational skills and ability to manage competing priorities. Demonstrated professionalism, judgment, and accountability.

Additional Job Details

Equal Employment Opportunity and Affiliation

Nidec is an Equal Employment Opportunity (EEO) and affirmative action employer encouraging diversity in the workplace. All qualified applicants receive consideration for employment without regard to their age, gender, gender identity, sexual orientation, race, color, genetic information, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by law. For more information regarding your (EEO) rights as an applicant, please visit the following website: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf

Work Shift Schedule

No Soliciting. Nidec will not accept unsolicited resumes from individual recruiters or third‑party recruiting agencies in response to Nidec job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers. Pre‑approval from the Nidec Talent Acquisition team is required before any external candidate can be submitted and such candidate must be submitted to the Nidec Talent Acquisition team.

Nidec has worked its way up to become the world's No.1 manufacturer of small precision motors. In the process, Nidec has gradually expanded its product lineup to include a variety of small to large motors, application products for machinery, electronic and optical components. At present, its products are used in a wide range of fields and devices including information and telecommunications equipment, office equipment, home appliances, automobiles, industrial equipment, and environmental energy. "For Everything that Spins and Moves", the Group is creating next‑generation drive technologies to meet the needs of the society.