End-User IT Support Technician - Hybrid Role

Illinoiscomptroller; Springfield (IL); Hybrid; USD 65,000 - 93,000; Full time

Job summary

Department of Innovation & Technology in Illinois seeks a Computer Support Technician to assist in providing end-user IT support, including hardware and software troubleshooting for desktop and laptop systems.

The role involves configuration, testing, installation, and maintenance of IT assets, plus supporting Microsoft Office applications and user training materials. A hybrid work schedule is available with in-office presence required several days a week.

Qualifications

• Two years of college with coursework in computer science or related fields.
• Agency sponsored training program may be accepted.
• Experience in providing IT end-user support preferred.

Responsibilities

• Serve as a Customer Support Technician under supervision for DoIT end-user support.
• Assist with configuration, testing, installation, and maintenance of desktop/laptop systems.
• Support Microsoft Office and related applications for end users.
• Assist in training and preparation of workshop materials and documentation.

Skills

Customer support

Windows OS

PC hardware

Communication skills

Remote/on-site support

Education

Two years college in computer science

Agency sponsored training

Tools

Windows SCCM

MSI deployment

Office 365

Job description

Department of Innovation & Technology in Illinois seeks a Computer Support Technician to assist in providing end-user IT support, including hardware and software troubleshooting for desktop and laptop systems.

The role involves configuration, testing, installation, and maintenance of IT assets, plus supporting Microsoft Office applications and user training materials. A hybrid work schedule is available with in-office presence required several days a week.