IT Support Specialist

Modern Technology Solutions, Inc. (MTSI); Lorton (VA); On-site; USD 55,000 - 95,000; Full time

Job summary

Modern Technology Solutions, Inc. (MTSI) is seeking an IT Support Specialist to provide day-to-day technical support to end users and ensure reliable operation of IT systems and infrastructure.

You will troubleshoot user issues, maintain network connectivity, support workstation setup, and manage IT assets. The role covers user support, network and systems support, workstation deployment, and asset management, with a focus on clear communication of technical information to both technical and

Qualifications

• 3+ years of IT support or help desk experience.
• Experience troubleshooting Windows-based systems and common business applications.
• Basic knowledge of networking concepts (TCP/IP, DNS, DHCP, LAN/WAN).
• Clear communication with both technical and non-technical users.

Responsibilities

• Provide Tier I/II technical support for hardware, software, and network-related issues.
• Troubleshoot and resolve user account issues and reset passwords.
• Diagnose and resolve workstation, application, and connectivity problems.
• Assist with maintaining secure and reliable network operations.
• Document support requests, resolutions, and processes in ticketing systems; develop user guides.

Skills

Troubleshooting

Customer service

Communication

Analytical thinking

Education

Bachelor's degree or equivalent experience

CompTIA A+ certification

Security+ or similar

Tools

Ticketing systems

ITSM tools

IT asset management database

Windows admin tools

Job description

Modern Technology Solutions, Inc. (MTSI) is seeking to hire a IT Support Specialist to provide day-to-day technical support to end users and ensures the reliable operation of IT systems and infrastructure. This role is responsible for troubleshooting user issues, maintaining network connectivity, supporting workstation setup, and managing IT assets. The ideal candidate is responsive, detail-oriented, and capable of communicating technical information clearly to both technical and non-technical users.

User Support & Troubleshooting

• Provide Tier I/II technical support for hardware, software, and network-related issues
• Troubleshoot and resolve user account issues
• Reset passwords and support identity/access management processes
• Diagnose and resolve workstation, application, and connectivity problems

Network & Systems Support

• Troubleshoot basic network issues including connectivity, switches, and routers
• Support and monitor network devices and infrastructure for performance and availability
• Assist with maintaining secure and reliable network operations

Workstation Setup & Maintenance

• Set up, configure, and deploy desktops and peripheral devices
• Install and update operating systems, applications, and security patches
• Perform routine maintenance and system upgrades

IT Asset Management

• Track and manage IT equipment inventory (hardware and software)
• Maintain accurate asset records and lifecycle documentation
• Manage and maintain the IT asset management database, including tagging equipment and performing any necessary data entry
• Collect all necessary receipts and documentation for Business Operations Manager
• Document daily deliveries and shipments to update inventory
• Create and generate detailed reports regarding IT equipment inventory
• Ensure 100% tracking, chain of custody, and safeguarding of all hardware inventory, shipments, and returns, including classified shipments

Customer Service & Communication

• Provide professional, timely, and courteous support to all users
• Communicate technical issues and solutions clearly, both verbally and in writing
• Document support requests, resolutions, and processes in ticketing systems
• Develop and maintain user guides and standard operating procedures

Requirements

• 3+ years of experience in IT support or help desk environment
• Experience troubleshooting Windows-based systems and common business applications
• Basic knowledge of networking concepts (TCP/IP, DNS, DHCP, LAN/WAN)
• Strong problem-solving and analytical skills

Desired Requirements

• Relevant certifications (e.g., CompTIA A+, Network+, Security+)
• Experience with ticketing systems and IT service management tools
• Familiarity with asset management systems
• Experience supporting secure or regulated environments

Education Requirements

• Bachelor's Degree or equivalent experience.

Clearance Requirements

• TS/SCI or the able to obtain one

Please Note: U.S. Citizenship is required for this position.