IT Support Specialist: End-User Tech & Incident Resolution

Oshkosh Corporation, Inc.; Spartanburg (SC); On-site; USD 58,000 - 90,000; Full time

Job summary

Oshkosh Delivery is seeking an IT Support professional to provide day-to-day end-user assistance across our enterprise environment in Spartanburg, SC. You will handle incident management, hardware and OS troubleshooting, and collaborate with IT teams to resolve outages quickly and efficiently.

This role emphasizes ITIL-based processes, ServiceNow ticketing, and accurate documentation. You will also support desktop and mobile devices, AV/telephony equipment, and contribute to SOPs and knowledge

Qualifications

• Two (2) or more years of experience in the field or in a related area.
• Hardware, operating systems, ITSM, ITIL
• Written and verbal communication skills, customer service, issue resolution, and problem solving

Responsibilities

• Providing day-to-day operational support and troubleshooting for the end user support ecosystem using appropriate standards for installation, configuration, response time, and ensure customer support excellence.
• Working on small projects and operational tasks
• Intimate knowledge of the ITIL process, ticket resolution, and stakeholder response
• Enhance technical knowledge and capabilities through training, understanding technical/organizational direction, and cross-training.
• Support and troubleshoot software applications on desktop and laptop computers, including basic to advanced operations and general computer use.
• Foundational troubleshooting network and connection issues for AV equipment, OT gear, and telephony (Cisco/Avaya).
• Document user requests and actions in ServiceNow ticketing system.
• Foundational troubleshooting client device break-fix, IMAC, imaging, and incident response support (PC, laptop, iPad, USB encryption, etc.).
• Directly engage stakeholders on incident response and event management escalations through timely response and excellent customer support
• Contribute to helpdesk SOPs and training manuals for level I and II support.
• Utilize office product suites, including M365 cloud applications (Word, Excel, PowerPoint, Outlook, OneDrive, Teams, etc.).
• Other duties as assigned.
• Regular attendance is required.

Skills

Hardware knowledge

Operating systems

ITSM

ITIL

Written and verbal communication

Education

Bachelor's degree in Information Technology or related field

Tools

ServiceNow

Microsoft 365

Cisco/Avaya

Job description

Oshkosh Delivery is seeking an IT Support professional to provide day-to-day end-user assistance across our enterprise environment in Spartanburg, SC. You will handle incident management, hardware and OS troubleshooting, and collaborate with IT teams to resolve outages quickly and efficiently.

This role emphasizes ITIL-based processes, ServiceNow ticketing, and accurate documentation. You will also support desktop and mobile devices, AV/telephony equipment, and contribute to SOPs and knowledge