IT Support Specialist — End-User & ITIL Pro

Oshkosh Delivery; Spartanburg (SC); On-site; USD 58,000 - 90,000; Full time

Job summary

Oshkosh Delivery is seeking an IT Support professional to deliver day-to-day end-user technical help across the enterprise. You will handle incident management, route issues to the appropriate teams, and document requests in ServiceNow while ensuring service quality and customer satisfaction.

Candidates should have strong hardware/OS knowledge, ITSM/ITIL experience, and solid communication skills. This role is based in the United States with a focus on reliable, secure desktop support and user

Qualifications

• At least 2 years of experience in IT or a related field.
• Knowledge of hardware, operating systems, ITSM, and ITIL.
• Strong written and verbal communication, customer service, issue resolution, and problem solving.

Responsibilities

• Provide day-to-day end-user IT support and incident management across the enterprise.
• Route issues to the correct contacts for immediate resolution.
• Document user requests in ServiceNow and maintain ticket accuracy.
• Support and troubleshoot software on desktop and laptop PCs, including AV/OT and basic networking issues.

Skills

IT support

Customer service

Troubleshooting

Written communication

Education

Bachelor's degree in Information Technology

Job description

Oshkosh Delivery is seeking an IT Support professional to deliver day-to-day end-user technical help across the enterprise. You will handle incident management, route issues to the appropriate teams, and document requests in ServiceNow while ensuring service quality and customer satisfaction.

Candidates should have strong hardware/OS knowledge, ITSM/ITIL experience, and solid communication skills. This role is based in the United States with a focus on reliable, secure desktop support and user