IT Support Specialist: End-User ITIL Pro

oshkoshcorporation; Spartanburg (SC); On-site; USD 58,000 - 90,000; Full time

Job summary

Oshkosh Delivery is seeking an IT Support professional to provide day-to-day operations support, incident management, and end-user assistance across enterprise systems. You will work within an ITIL framework, logging requests in ServiceNow and escalating issues to appropriate teams to ensure quick restoration and high customer satisfaction.

The role requires at least two years of IT experience, knowledge of hardware, operating systems, ITSM/ITIL, and familiarity with Cisco/Avaya networking and

Qualifications

• Two or more years of IT experience in end-user support, ITSM, and ITIL processes.
• Experience with hardware, operating systems, and enterprise software support.
• Strong written and verbal communication, customer service, issue resolution, and problem solving.

Responsibilities

• Provide day-to-day operational support and troubleshooting for end-user IT services.
• Route problems to the correct point of contact and ensure timely resolution.
• Support and troubleshoot software applications on desktops and laptops.
• Document user requests and actions in ServiceNow; participate in incident response.
• Engage stakeholders during incident response and contribute to support SOPs.

Skills

Hardware

Operating systems

ITSM

ITIL

Customer service

Communication

Education

Bachelors degree in Information Technology or related field

Tools

Cisco

Avaya

M365

Job description

Oshkosh Delivery is seeking an IT Support professional to provide day-to-day operations support, incident management, and end-user assistance across enterprise systems. You will work within an ITIL framework, logging requests in ServiceNow and escalating issues to appropriate teams to ensure quick restoration and high customer satisfaction.

The role requires at least two years of IT experience, knowledge of hardware, operating systems, ITSM/ITIL, and familiarity with Cisco/Avaya networking and