IT Support Engineer – Enterprise & Incident Response

Oshkosh Corporation, Inc.; South Carolina; On-site; USD 58,000 - 90,000; Full time

Job summary

Oshkosh Corporation, Inc. is seeking an IT Helpdesk professional to support end users across the enterprise, manage incidents, and escalate issues as needed. You will document requests in ServiceNow, troubleshoot software on desktops and laptops, and contribute to SOPs for the helpdesk team.

Two or more years in IT support are required, with experience in ITIL/ITSM, hardware, and operating systems. The role involves collaboration with stakeholders and a focus on customer service excellence

Qualifications

• Two or more years of experience in IT support or related area.
• Experience with hardware, operating systems, ITSM, and ITIL.

Responsibilities

• Provide day-to-day operational support and troubleshooting for the end user support ecosystem.
• Route problems to the correct point of contact for immediate resolution or escalation.
• Document user requests in ServiceNow ticketing system.
• Troubleshoot software applications on desktop and laptop computers.
• Contribute to helpdesk SOPs and training materials.

Skills

ITIL

ITSM

Hardware

Operating systems

Customer service

Education

Bachelor's degree in Information Technology or related field

Tools

ServiceNow

Microsoft 365

Job description

Oshkosh Corporation, Inc. is seeking an IT Helpdesk professional to support end users across the enterprise, manage incidents, and escalate issues as needed. You will document requests in ServiceNow, troubleshoot software on desktops and laptops, and contribute to SOPs for the helpdesk team.

Two or more years in IT support are required, with experience in ITIL/ITSM, hardware, and operating systems. The role involves collaboration with stakeholders and a focus on customer service excellence