IT Support Specialist — End-User & ITIL Helpdesk

Oshkosh Corporation; Spartanburg (SC); On-site; USD 58,000 - 90,000; Full time

Job summary

Oshkosh Delivery, an Oshkosh Corporation unit in Spartanburg, SC, is seeking an IT support specialist to ensure reliable end-user service across the enterprise.

You will handle incident management, software/hardware troubleshooting, and basic networking issues, while collaborating with stakeholders and contributing to SOPs and training materials.

Strong communication and a customer-first mindset are essential as you support Office 365 apps and devices across the organization.

Qualifications

• Two (2) or more years of experience in the field or in a related area.
• Hardware, operating systems, ITSM, ITIL
• Written and verbal communication skills, customer service, issue resolution, and problem solving

Responsibilities

• Providing day-to-day operational support and troubleshooting for the end user support ecosystem using appropriate standards for installation, configuration, response time, and ensure customer support excellence.
• Working on small projects and operational tasks
• Intimate knowledge of the ITIL process, ticket resolution, and stakeholder response
• Enhance technical knowledge and capabilities through training, understanding technical/organizational direction, and cross-training.
• Support and troubleshoot software applications on desktop and laptop computers, including basic to advanced operations and general computer use.
• Foundational troubleshooting network and connection issues for AV equipment, OT gear, and telephony (Cisco/Avaya).
• Document user requests and actions in ServiceNow ticketing system.
• Foundational troubleshooting client device break-fix, IMAC, imaging, and incident response support (PC, laptop, iPad, USB encryption, etc.).
• Directly engage stakeholders on incident response and event management escalations through timely response and excellent customer support
• Contribute to helpdesk SOPs and training manuals for level I and II support.
• Utilize office product suites, including M365 cloud applications (Word, Excel, PowerPoint, Outlook, OneDrive, Teams, etc.).
• Other duties as assigned.
• Regular attendance is required.

Skills

IT support experience

Hardware

Operating systems

ITSM/ITIL

Communication skills

Customer service

Problem solving

Education

Bachelor's degree in Information Technology or related field

Job description

Oshkosh Delivery, an Oshkosh Corporation unit in Spartanburg, SC, is seeking an IT support specialist to ensure reliable end-user service across the enterprise.

You will handle incident management, software/hardware troubleshooting, and basic networking issues, while collaborating with stakeholders and contributing to SOPs and training materials.

Strong communication and a customer-first mindset are essential as you support Office 365 apps and devices across the organization.