IT Support Specialist – End-User Tech Champion

Wells Concrete; Hillsboro (TX); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with profit sharing

Paid holidays

Job summary

Wells Concrete is seeking an IT Support Specialist to provide day‑to‑day technical assistance for end‑users across our Hillsboro, TX operations. You will troubleshoot hardware, software, and connectivity issues, install and maintain ERP/CAD and productivity tools, and support client systems across WAN environments.

Ideal candidates have 2+ years of relevant experience with a degree or 4+ years without, strong Windows deployment skills, and familiarity with O365/OneDrive/Teams.

Qualifications

• Associate degree or technical degree preferred.
• 2+ years of relevant experience with a degree, or 4+ years of related experience.
• Industry certifications in desktop or IT support preferred.
• Experience with Microsoft O365, OneDrive, Teams, and related systems.
• Proficiency in Windows client configuration, deployment, and maintenance.
• Experience with application deployment, updates, and patch management.
• Experience supporting a wide range of devices and technologies.
• Valid driver's license and ability to travel as needed.

Responsibilities

• Provide technical support to end‑users, resolving hardware, software, and connectivity issues.
• Install, configure, and maintain software applications, including ERP, CAD, and productivity tools.
• Manage and support client systems across multiple locations within a WAN environment.
• Monitor and maintain system security, responding to incidents and protecting sensitive data.
• Execute system upgrades, patches, and enhancements aligned with business needs.
• Track and manage IT assets, ensuring accurate inventory and lifecycle management.
• Create and maintain system documentation, configurations, and standard procedures.
• Collaborate with cross‑functional teams to improve computing infrastructure and performance.
• Support deployment of applications, updates, and system configurations.
• Troubleshoot and support devices including desktops, laptops, printers, and mobile devices.
• Identify recurring technical issues and implement long‑term solutions.
• Assist with continuous improvement initiatives to enhance user experience and system reliability.

Skills

Troubleshooting

End-user support

Communication

multitasking

Education

Associate degree or technical degree preferred

Tools

Microsoft O365

OneDrive

Teams

Windows deployment

ERP

CAD

Job description

Wells Concrete is seeking an IT Support Specialist to provide day‑to‑day technical assistance for end‑users across our Hillsboro, TX operations. You will troubleshoot hardware, software, and connectivity issues, install and maintain ERP/CAD and productivity tools, and support client systems across WAN environments.

Ideal candidates have 2+ years of relevant experience with a degree or 4+ years without, strong Windows deployment skills, and familiarity with O365/OneDrive/Teams.