End-User IT Support Technician – 365, AD & Security

MEDLOGIX, LLC; Oregon; Hybrid; USD 52,000 - 76,000; Full time

Job summary

Medlogix, LLC seeks an Application & End User Support Technician to provide hands-on support for business applications, Microsoft 365, Windows devices, user accounts, and day-to-day technology needs at our Hamilton, NJ or Lansdale, PA sites.

You will own service requests from intake to resolution, assist with onboarding, document solutions, and collaborate with infrastructure, security, application and vendor teams to resolve incidents and recurring problems.

Qualifications

• Associate's or Bachelor's degree in information technology or equivalent practical experience.
• CompTIA A+, Network+, Microsoft 365 Fundamentals, Azure Fundamentals, or similar certifications are preferred.
• Two to three years of experience in help desk, desktop support, application support, or end-user support.
• Practical experience supporting Microsoft 365, Windows devices, user accounts, and common business applications.

Responsibilities

• Provide Tier 1-2 support for business applications, laptops, desktops, mobile devices, printers, peripherals, and remote-access tools.
• Troubleshoot Microsoft 365 services, including Outlook, Teams, OneDrive, SharePoint, and access-related issues.
• Assist with passwords, multifactor authentication, account access, and group membership in Active Directory and Microsoft Entra ID.
• Own service desk requests from initial contact through resolution or effective escalation, while keeping users informed of progress.
• Support onboarding by preparing devices, coordinating access, installing approved software, and helping new employees get started.
• Work with infrastructure, security, application, and vendor teams to resolve incidents and recurring problems.
• Create clear support notes, user instructions, and knowledge articles.
• Help employees adopt Microsoft 365 Copilot and other approved business tools.
• Identify suspicious activity or potential security concerns and elevate them promptly.
• Suggest improvements that make support processes, systems, documentation, or training more effective.

Skills

Troubleshooting

Communication

Customer focus

Ownership

Calm under pressure

Explain technical topics

Security awareness

Willingness to learn

Education

Associate's or Bachelor's degree in information technology or equivalent practical experience

Certifications: CompTIA A+, Network+, Microsoft 365 Fundamentals, Azure Fundamentals

Tools

Active Directory

Microsoft Entra ID

Microsoft 365

Job description

Medlogix, LLC seeks an Application & End User Support Technician to provide hands-on support for business applications, Microsoft 365, Windows devices, user accounts, and day-to-day technology needs at our Hamilton, NJ or Lansdale, PA sites.

You will own service requests from intake to resolution, assist with onboarding, document solutions, and collaborate with infrastructure, security, application and vendor teams to resolve incidents and recurring problems.